United States Postal Service

2.3
243 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 401 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
401 N Main St, Temple, TX
76501, United States

Hours

Reviews

2.3
243 reviews
5 stars
61
4 stars
13
3 stars
8
2 stars
14
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual employees for their helpfulness, many reported unprofessional behavior and poor customer service overall.

Delivery Issues

Numerous complaints about packages being misdelivered, not delivered at all, or marked as delivered when they were not.

Communication Problems

Customers frequently expressed frustration with the inability to reach the post office by phone, citing full voicemail boxes and unresponsive staff.

Passport Services

Mixed reviews on passport services; some customers had positive experiences, while others faced long waits and confusion regarding appointments.

Overall Experience

Many customers described their experiences as frustrating and unprofessional, with a significant number indicating they would prefer to use alternative carriers.
  • TG
    Tammy Gaona
    Nov 18, 2025
    5.0
    Fast and helpful passport service. 👍
  • GD
    Graeson Dunning
    Oct 8, 2025
    5.0
    Mail person fed my cats and gave them treats
  • CR
    Christian R.
    Aug 15, 2025
    5.0
    USPS has been doing excellently lately all things considered. Had a package with signature required that I missed. Went to the post office and a nice lady dedicated a good bit of time helping me out. Got a call later in the day from her and the mail carrier saying they had the package, then they gave me good instructions on how I can have it delivered in the parcel box. I feel bad having hung up on you towards the end as you started speaking again! Thank you a ton for the help.
  • JG
    Jason Gilbert
    Aug 6, 2025
    5.0
    Jillie was extremely helpful. She was very knowledgeable and pleasant to interact with.
  • LA
    luisa avila
    Aug 4, 2025
    5.0
    Just moved into Temple and needed mailbox keys. The process was simple; walked up to the counter presented my documents (deed/lease), filled out a short form, and was given a tracking number for when my keys arrive to pick up (I came in during a Monday afternoon). Keys are expected to come in on Friday so 🤞🏽So far, this post office was quick considering they were short staffed. Thank you John!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.