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Brand Certified

United States Postal Service

2.1
(379 reviews)

Business Details

225 Matlage Way, Sugar Land, TX
77478, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 225 Matlage Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
225 Matlage Way, Sugar Land, TX
77478, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 2:00 PM
SundayClosed

Reviews

2.1
379 reviews
5 stars
74
4 stars
17
3 stars
16
2 stars
19
1 star
253
  • DG
    Diane Gingrich
    Apr 14, 2026
    5.0
    Passport was fast and efficient
  • MP
    Mehul Parikh
    Apr 9, 2026
    4.0
    It is a decent place, but the employees and the managers do not take the public's time into consideration. There is usually a long line to get services from an employee, their automated kiosk is frequently out of service, and their wait times to pick up a undeliverable package is usually long because the bell that can announce to them that you are waiting, I'm still has not been fixed
  • SC
    Samantha Chacon
    Feb 18, 2026
    1.0
    I had a very disappointing experience at this post office. I paid to send an envelope by certified mail. Three weeks later, it was returned to me completely destroyed. The envelope was severely damaged, which is unacceptable considering I paid extra for certified service. When I went back to the post office to ask what happened, the employee I first spoke with was immediately rude and dismissive. Instead of offering assistance, he simply said, “Oh well, it’s damaged so they sent it back,” as if that was an acceptable explanation. I was told to wait for a supervisor. When the supervisor came out, she began explaining that “this happens,” even though I had only said that I didn’t know what happened to my package and wanted clarification. The situation escalated when she raised her voice. When I asked who she was speaking to in that tone, she responded, “This is my tone,” rather than addressing my concern professionally. The entire interaction felt dismissive and unprofessional. Customers should not be treated this way, especially when they are simply asking for answers about a paid service that was not properly handled. Very disappointing experience overall.
  • AO
    Alvin O
    Feb 13, 2026
    5.0
    The location is very clean and has plenty of parking. The location was not busy when I went there - around 3 pm on a weekday. The associate, Candace, was friendly, professional and fast.
  • AI
    Ale & Irfan
    Jan 30, 2026
    1.0
    At the conclusion of each transaction, there is a customer service screen where customers are invited to rate their experience. After completing my transaction, the clerk, Alisha or Alexis her name was faded, reached across the counter and selected “Great Service” on the screen before I had the opportunity to respond. In effect, she rated her own service. I then remained near the door and observed her do the same thing with the next customer she assisted. It was disappointing to witness this behavior, as well as the inaction of her coworkers who observed it and did nothing to intervene.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified April 26, 2026Yext Knowledge Graph
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