United States Postal Service

1.7
475 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3130 Grants Lake Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3130 Grants Lake Blvd, Sugar Land, TX
77479, United States

Hours

Reviews

1.7
475 reviews
5 stars
69
4 stars
13
3 stars
6
2 stars
18
1 star
369

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of basic courtesy and professionalism.

Facility Condition

The post office is described as dilapidated and unclean, with broken equipment and a disorganized environment.

Long Wait Times

Customers frequently reported excessive wait times, often exacerbated by understaffing and inefficient service.

Lost Packages

Several customers experienced issues with lost or mishandled packages, leading to significant frustration and distrust in the service.
  • LW
    Latrice Walton
    Jan 6, 2026
    2.0
    After visiting this location I see exactly why they have very poor reviews. New Supervision and Management is needed. The staff worked efficiently and timely.
  • KM
    kayum motiwala
    Jan 1, 2026
    1.0
    Horrible staff very very rude & lazy I can see people are fed up but can’t do anything as they have no choice for closest post office pls change the staff for public interest
  • SM
    Samantha McMenemy
    Dec 22, 2025
    1.0
    Building is dilapidated with no AC and they will refuse to sell $0.29 stamps for additional ounce postage and will overcharge at the counter. Go to the kiosk or weigh at home and purchase postage online.
  • MK
    Muhammad Khan
    Dec 15, 2025
    5.0
    Poor first experience, place was unorganized and wait time was abysmal even with appointment. Had to take photo off-site even though they should always have one on hand but it was broken. At least got the application filled out with Mr.Cameron, excellent mannered person who acknowledged the time wait and respected our time with getting the application done fast. Answered all of our question plus also set the correct expectation. For a lack of a better word, "Gold in a patch of dirt".
  • SS
    Serena
    Dec 11, 2025
    1.0
    Terrible attitude and doesn’t provide customer service for people who need a change address form. Especially the elderly man.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.