The UPS Store

3.2
318 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2402 in Sugar Land offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 59 At Sugar Creek - Behind Chevron Gas Station.

Details

  • DeliveryNot available

Location

The UPS Store
14019 SW Fwy, Sugar Land, TX
77478, United States

Hours

Reviews

3.2
318 reviews
5 stars
163
4 stars
10
3 stars
6
2 stars
7
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly from a few specific employees.

Efficiency

Some customers praised the quick and efficient service, noting that they were able to complete their transactions in a timely manner.

Mixed Experiences

While some customers had positive experiences with specific staff members, others consistently reported negative interactions, indicating a lack of uniform service quality.

Store Cleanliness

Several reviews mentioned that the store was clean and well-organized, contributing to a pleasant experience for some customers.
  • SD
    Sai Divya
    3 days ago
    1.0
    Worst behavior of women over there. She always blame people and won’t even respect anyone. Worst and worst behavior. Very rude and unprofessional.
  • JA
    JOSE AELLANO
    Dec 28, 2025
    1.0
    If I could put a zero I would, I came here to print some papers. My daughter and my son in law came with me and they were waiting the lady asked were they getting anything they said they were waiting on me and she told them yall can get out which was very rude. I left and didn’t pay for anything or got anything from this store do not recommend this store at all.
  • MC
    Max Ci
    Dec 23, 2025
    1.0
    Worst UPS Store experience ever. The staff were incredibly rude, unprofessional, and completely unfriendly. I simply asked for help closing an open Amazon return box—something that didn’t even require a box in the first place—and they refused to help in the most dismissive way possible. The attitude was shocking and unacceptable. They clearly have no understanding of customer service and treat customers like an inconvenience. Save yourself the frustration and do not waste your time at this location. I will never use this store again. Update: It was packed; I kept only the top of the box open. You might want to see what is inside and how much time and money 12 inches of tape would cost? Wow... You should be ashamed and apologize. You have no idea what customer happiness can bring you or take from your business. I am 100% sure the replier is not a shop owner. If so, that means they absolutely do not care about their business and shop. If you are a manager, you are just keeping that position busy. i can now understand why you google rate is 3. You even deserv much more less with this attitude. Damage that you give Ups brand is so lovely.. Well done!
  • SM
    S M
    Dec 17, 2025
    1.0
    Very rude manager, she refused to tape my box shut… Every other UPS I have been to tapes my boxes closed for me. The manager is also really rude to her employees and she screams at them in front of everyone… Very disappointed and I’m never coming here again.
  • HS
    Haydy Sharara
    Dec 5, 2025
    5.0
    I can’t say enough great things about this UPS Store and especially about Sureka. My family and I have a mailbox here, and she always handles our packages with such care and attention. She treats every item like it’s important — because to her, it is. Sureka has also helped me with notarizing documents for my business, and every time she makes the process quick, smooth, and stress-free. I’ve watched her go above and beyond for so many customers, giving honest advice on the best shipping options — whether someone needs the fastest timeline or wants to be sure a package arrives safely and in one piece. What truly sets her apart is that she is always willing to help. She never says “I can’t,” and she consistently finds a solution. Her work ethic, kindness, and dedication have made her genuinely loved in our community. If you’re choosing a UPS Store, choose this one. And if you’re lucky enough to be helped by Sureka, you’ll understand why she deserves every bit of recognition. Highly recommend!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2402 in Sugar Land provide?

The UPS Store #2402 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.