United States Postal Service

2.3
319 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4110 Bluebonnet Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4110 Bluebonnet Dr, Stafford, TX
77477, United States

Hours

Reviews

2.3
319 reviews
5 stars
89
4 stars
13
3 stars
6
2 stars
9
1 star
202

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with specific complaints about individual employees' attitudes and lack of professionalism.

Efficiency

Customers frequently mentioned long wait times and slow service, with some expressing frustration over the lack of staff to assist during busy periods.

Package Handling

Numerous reviews highlighted issues with lost or mishandled packages, including complaints about the refusal to accept packages and delays in delivery.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and friendly service, indicating that experiences can vary.
  • DB
    Donna Ballard
    Jan 2, 2026
    1.0
    The drop off bin is always broken. There is a note to take the package to the counter. I took it to the counter & was told I couldn’t leave it there. Man behind the counter told me that my package would not move & would sit there all day. Something needs to be done to rectify this situation. No one at the back door will answer either.
  • PN
    Peter Nguyen
    Dec 26, 2025
    1.0
    Super lazy employees compared to a typical usps. Won’t let you turn in packages at the front counter, the self bin is “broken”. The side door - no one will answer the bell
  • KR
    K Realtor
    Dec 26, 2025
    1.0
    Dear usps Claudia your attitude is nasty. Since you stated you didn't care if I called usps customer service about your attitude ill also give a Google review. First off when I came into the post office this morning there was not a customer in sight you were running you mouth talking to another employee whom I might add was very polite. But you on the other hand did not want to scan the few packages I had. I informed you the the usps office in Washington D.C. informed me previously that yes you can scan customers packages we do not have to use the kiosk. You stated that no you don't do that and you weren't going to scan packages. Well mame since it's obvious that you have forgot that you work at the post office at the counter maybe it's time to stay home indefinitely. Your attitude is poor. Usps it's time to make some changes since Claudia assumes she's there for Christmas decor which doesn't look good at all. Please get some quality workers at the post office the community is sick of this.
  • JJ
    Jay
    Dec 23, 2025
    1.0
    Omg. Horrible service. One person with a line of 10 or more . He was working with people doing a US passport. I waited 20 minutes without the line moving. Then I left without sending the package.
  • S5
    Samsun 55
    Dec 14, 2025
    1.0
    ı usually go this location The old man ıs very slow and very talkative Last time he took the photo of a baby for passport. he was alone in the store spent more than 20 minutes but he couldnt manage Supervisor came and helped him.I and customers waited in the line.The other man ve The lady were nice and helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.