The UPS Store

Reviews

• TO

  tarek odeh

  1 day ago
  1.0
  Shipped something here person that answered the phone doesn't speak good and English Hung up in my face when I asked to speak to a manager
• KG

  Kenya Grigsby

  Apr 3, 2026
  1.0
  I just left this UPS Store after trying to return an item from a merchant that clearly states you only need to bring the return code and the store will handle the rest. I had my code scanned and the label printed, but as usual with this location, they immediately started trying to charge extra for things like tape and packaging. The retailer specifically says a box or packaging is not required because it’s included with the return label service. However, this store repeatedly tries to add extra charges that shouldn’t be necessary. This has happened to me more than once, and while I was there today, I heard other customers questioning the same thing. It feels like this location is constantly looking for ways to charge customers for services that should already be covered by the return process. It makes a simple return unnecessarily frustrating. Unfortunately, the customer service doesn’t make the situation any better. The staff are not helpful and the overall experience is consistently unpleasant. I would recommend going to a different UPS Store if you have the option. I will definitely not be returning to this location again.
• JJ

  Jontè

  Mar 22, 2026
  1.0
  Drove to this location today and they were closed before there closing sign . It’s definitely a inconvenience to close way ahead of time listed
• RA

  Romekia Cox Gillespie (Affordable Accessories)

  Mar 13, 2026
  5.0
  I had a wonderful experience thanks to Jayden. She was such a kind and pleasant lady, and her warm smile truly made my day. It’s amazing how a simple act of friendliness can brighten someone’s entire mood. Jayden’s positive attitude and welcoming spirit did not go unnoticed, and I truly appreciated it. Thank you for providing such great service and for making the experience so enjoyable!
• JV

  Joshua Vinson

  Mar 10, 2026
  5.0
  I'm always coming to this location to send packages /returns and any other mailing needs that I have. They have always taken really good care of me which is something that I appreciate greatly. They're always kind and knowledgeable and are able to help me decide and execute all of my mailing needs. Thank you for such a great store that is only a short commute from work and family.

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