United States Postal Service

2.6
345 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10800 Gosling Rd! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
10800 Gosling Rd, Spring, TX
77381, United States

Hours

Reviews

2.6
345 reviews
5 stars
115
4 stars
20
3 stars
11
2 stars
23
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Service Efficiency

Customers reported long wait times and disorganization, particularly regarding passport services and walk-in appointments.

Staff Attitude

While some customers praised individual employees for their helpfulness, many others experienced disrespectful and dismissive attitudes from staff.

Cleanliness and Organization

A few reviews noted that the establishment was clean and organized, contrasting with the overall negative feedback on service.
  • HS
    Hardeep Singh
    Dec 23, 2025
    1.0
    Unprofessional and rude....worse service every time. This place is a mess. They need to look at customer feedback( 2.6 star out of 5). 0 Star.
  • SD
    Susi Davidson
    Dec 8, 2025
    1.0
    I would give them 0 if I could. Never forwarded my mail. Lied and sent me to another post office to deal with the problem. Slow and absolutely inefficient. Shame on you USPS.
  • LM
    Lily Moen
    Oct 24, 2025
    1.0
    Absolutely awful service! Super rude and I just had to laugh and walk out!
  • OC
    omar cantu
    Oct 14, 2025
    1.0
    Go else where for a passport. You'll set an appointment only to wait an extra 2 hours until the "line goes down".
  • ET
    Ezra Taylor
    Oct 6, 2025
    1.0
    Waited in line just to be greeted with rude and terrible customer service by some lady with a gold tooth, I wouldn’t recommend going to this location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.