United States Postal Service

2.6
344 reviews

About

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Visit your local Post Office™ at 10800 Gosling Rd! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
10800 Gosling Rd, Spring, TX
77381, United States

Hours

Reviews

2.6
344 reviews
5 stars
115
4 stars
20
3 stars
11
2 stars
23
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over their treatment.

Wait Times

Customers frequently reported long wait times, especially for passport services, leading to dissatisfaction with the efficiency of the service.

Cleanliness and Organization

Some customers noted that the establishment was clean and organized, although this was overshadowed by negative experiences with staff.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness and professionalism, indicating inconsistency in service quality.

Management Issues

Several reviews pointed to poor management and disorganization, particularly regarding appointment scheduling and staff behavior.
  • LM
    Lily Moen
    Oct 24, 2025
    1.0
    Absolutely awful service! Super rude and I just had to laugh and walk out!
  • OC
    omar cantu
    Oct 14, 2025
    1.0
    Go else where for a passport. You'll set an appointment only to wait an extra 2 hours until the "line goes down".
  • GA
    Genesis Ayala
    Oct 7, 2025
    5.0
    Clean and organized establishment. Very helpful staff.
  • ET
    Ezra Taylor
    Oct 6, 2025
    1.0
    Waited in line just to be greeted with rude and terrible customer service by some lady with a gold tooth, I wouldn’t recommend going to this location.
  • BR
    Betsy Ramirez
    Sep 22, 2025
    5.0
    Everyone at this location has good customer service! I’ve witnessed rude behavior from customers and entitlement and the staff still remains respectful even after being pushed around . We all have bad days but it’s not fair to act that way to people doing their job specially if they try to be accommodating. One lady I witnessed asked the employee to bring a pen for her so she could write something down as if the usps staff had to do that for them after getting agitated because it was told to her that walk ins time had already passed for passports. They told her the times and days she could come back but she was still combative

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.