United States Postal Service

2.1
338 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9450 Pinecroft Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9450 Pinecroft Dr, Spring, TX
77380, United States

Hours

Reviews

2.1
338 reviews
5 stars
72
4 stars
18
3 stars
11
2 stars
16
1 star
221

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and poor communication.

Efficiency

Customers frequently mentioned long wait times and understaffing, leading to frustration and delays in service.

Package Handling

Numerous complaints were made about lost packages, incorrect deliveries, and poor tracking information, indicating significant issues with package management.

Facility Condition

The post office was described as run-down and in need of maintenance, contributing to a negative customer experience.
  • JR
    Judy Reyher
    2 days ago
    4.0
    I have found this location to be a good one. You might need to make certain to go middle of the day to avoid a big rush. The clerks are polite and friendly, but they do get quite busy with all sorts of mailing questions!
  • KY
    Kevin Young
    Jan 2, 2026
    1.0
    I dropped off Christmas cards personally at the counter here to mail off. All the cards were delivered ripped on the side with the money inside stolen. It’s a shame you can’t trust the post office anymore.
  • TC
    Tamar Conner
    Dec 11, 2025
    1.0
    If I could do 0 stars I would. They delivered my package to the wrong address. It wasn't even near my house. Then try to blame the company I ordered it from. I had to go up to the post office 4 times. They would take my information and tell me they were going to call me. They also never answer the phone there. They suck.
  • RB
    Ricky Bubier
    Dec 9, 2025
    5.0
    Just needed to pack and ship off a prepaid item before work , and even though the building was overflowing with people Tish noticed that I was using the wrong tape and notified me so that my package wouldn't get sent back. She was helping out as many people as she could with no sense of urgency or stress and made what I expected to be a stressful, drawn out experience into a quick and easy stop.
  • DB
    Daniel Bearman
    Dec 4, 2025
    1.0
    Horrible passport experience, I arrived 2 minutes late, the guy asked for my info which I had everything printed and pre pulled out. I did kit realize I needed to hand in and send in my old passport so I asked if my wife could bring it because I had my birth certificate and that’s it with me. I don’t feel comfortable sending in my body certificate to the government and getting it back via Mail. He originally told me yes my wife could bring it then told as I was chatting with him about how I don’t feel comfortable sending in my original birth certificate he said I was offending him and being rude. I was 100% none of that it was a simple conversation. He acted like a typical government employee told me to leave and schedule another appointment wicked I did not have the correct documents. My wife was literally 5 minutes away with it and they guy said sorry we can’t help rude people. There was absolutely zero people waiting for passports in line behind me or ahead of me. There was absolutely no reason why this gentleman couldn’t have done his job and let me wait for my wife for five minutes.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.