The UPS Store

3.8
264 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5647 in Spring offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In The Heb Shopping Center (About A Mile From I45).

Details

  • DeliveryNot available

Location

The UPS Store
2129 FM 2920, Spring, TX
77388, United States

Hours

Reviews

3.8
264 reviews
5 stars
185
4 stars
1
3 stars
0
2 stars
4
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Britt received overwhelmingly positive feedback for her exceptional customer service, being described as friendly, helpful, and efficient.

Staff Performance

The staff, particularly Britt and Ayana, were noted for their professionalism and ability to handle busy situations effectively.

Negative Experiences

Some customers reported negative experiences related to rude service and additional charges for packaging materials.

Store Environment

The store was frequently described as welcoming and well-organized, contributing to a pleasant customer experience.
  • TJ
    Tree Jones
    2 days ago
    5.0
    This is THE BEST UPS STORE I’VE EVER BEEN TO!!! And I wasn’t expecting to drop into this one. But I am sooo glad I did. The store was PACKED with only 2 employees and let me tell you—these ladies can multitask… baaaaby!!! They deserve an applause 👏 a lunch 🥗 and a raise 💰! They ASSISTED everyone, without rushing anyone, with kindness, knowledge, direction, AND a smile! Even conversation! They gave personality which is a BIG part of customer service! I am just awe inspired by their service! THANK YOUYOU BRIT AND TONIA!!! 👏 👏 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ you CANT train that kind of character that’s natural!!! Thanks again ladies!
  • ZF
    Zahiyah Franks
    Jan 5, 2026
    5.0
    Britt was awesome in giving me options for my package. Very knowledgeable and took her time in explaining different options that would fit my shipping needs to ensure efficient and safe delivery. 10/10 recommend!!!
  • JH
    JaNika Hamilton
    Dec 29, 2025
    5.0
    Britt is absolutely amazing! She is super friendly, beyond helpful, and truly makes you feel welcome every single time you walk in. She actually takes the time to learn customers’ names and even their shopping habits (in the best way 😂), which is rare these days. I literally pass up two other UPS Stores just to come to her location because the service is that good. Britt is the reason this store stands out — top-tier customer service every visit!
  • AL
    Adrian Luna
    Dec 20, 2025
    5.0
    Today, I had the pleasure of being helped by Britt. I was given all details, how shipping worked around the holidays, and full transparency. I was needing a few extra details with my order # needing to be written on package and she made sure to do that. Not only did Britt go the extra mile for me to make sure the item I was shipping was extra protected, she took the time to show me how it was packaged up. She was the most courteous, friendliest, welcoming employee I have ever dealt with at any UPS Store. I will be going here for shipping needs just to have my own peace of mind from now on. Britt, keep up the positivity, UPS is lucky to have you!!! Happy Holidays and thank you for an awesome experience.
  • JJ
    JHaynes
    Dec 18, 2025
    5.0
    I want to express my gratitude to Britt for providing exceptional customer service and assisting me with my inquiries about the various mailing prices and shipping options offered by UPS stores. Additionally, I am immensely thankful to the other staff members who were incredibly helpful and kind to me and my family throughout the process. Britt and the entire team at this UPS store work seamlessly together, ensuring that every employee is always smiling and providing excellent service. I want to extend my heartfelt thanks to Britt and the other staff members for their diligent efforts in making sure I was thoroughly satisfied. Furthermore, I was provided with valuable information about the diverse range of services offered by UPS stores. I want to express my sincere appreciation to Britt and the other staff members for their unwavering dedication and kindness.

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Spring provide?

The UPS Store #5647 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.

Where is The UPS Store located in Spring, TX?

It is located at 2129 FM 2920, Ste 190 in the Heb Shopping Center, about a mile from I-45.