The UPS Store

4.4
288 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4000 in Spring Branch offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Creekside Of Bulverde Across From Sonic.

Details

  • DeliveryNot available

Location

The UPS Store
20540 Hwy 46 W, Spring Branch, TX
78070, United States

Hours

Reviews

4.4
288 reviews
5 stars
241
4 stars
5
3 stars
5
2 stars
3
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praised the friendly and helpful staff, others reported rude or unprofessional behavior from certain employees.

Efficiency

Customers frequently noted the quick service and efficiency of the staff, especially during busy times.

Notary Services

There were complaints about the notary service being unavailable or requiring appointments, leading to customer frustration.

Shipping Costs

Several reviews mentioned dissatisfaction with shipping costs, describing them as high or unreasonable.

Overall Experience

Many customers expressed a strong preference for this location due to the positive experiences, despite some negative interactions.
  • AA
    Amy
    6 days ago
    1.0
    They NEVER answer the phone
  • KD
    Kara DeBord
    Oct 30, 2025
    5.0
    Kim at store 4000 went above and beyond for me today! She was kind, patient, professional and super helpful - AMAZING customer service!!
  • AM
    Alejandra Moreno
    Oct 29, 2025
    5.0
    Great service here every time I visit. When I have to take care of notary services, this is where I choose to go because they are very friendly and helpful.
  • JT
    jennifer thompson
    Oct 18, 2025
    1.0
    ⭐ 0 out of 5 stars I’ve been to this UPS Store twice now for Amazon returns, and both times the customer service was consistently unfriendly—borderline rude. Scanning a barcode and printing a label shouldn’t be difficult, yet the attitude makes it feel like I’m inconveniencing them by simply showing up. It’s disappointing that such a basic transaction is handled with so little courtesy. Definitely not the standard of service you’d expect from UPS.
  • KM
    Klor Marketing
    Sep 29, 2025
    5.0
    Always patient, kind, and helpful! Thank you!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4000 in Spring Branch offer?

The UPS Store #4000 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.