The UPS Store

4.4
293 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4000 in Spring Branch offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Creekside Of Bulverde Across From Sonic.

Details

  • DeliveryNot available

Location

The UPS Store
20540 Hwy 46 W, Spring Branch, TX
78070, United States

Hours

Reviews

4.4
293 reviews
5 stars
244
4 stars
5
3 stars
5
2 stars
4
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, others reported rude or unprofessional behavior from certain employees.

Efficiency

Customers frequently noted the efficiency of service, especially during busy times, with many expressing appreciation for quick processing of returns and shipping.

Staff Recognition

Several employees, particularly Jesse, Kimberly, and Johnny, received specific commendations for their exceptional service and helpfulness.

Communication Issues

There were multiple complaints about the store's phone communication, with customers reporting difficulty in reaching the store by phone.

Service Consistency

While many customers had positive experiences, there were notable inconsistencies in service quality, with some customers expressing frustration over specific incidents.
  • AW
    Andrew W
    3 days ago
    1.0
    Wont deliver your package and won't deliver it to your neighbor then try to make you come pick it up charge a fee.
  • JT
    Jennifer Taylor
    6 days ago
    5.0
    The store is great! The employees are so attentive, kind and patient. I just did 9 Amazon returns so quickly. There’s even a new self serve kiosk to do your returns yourself! I highly recommend The UPS store for all your shipping needs.
  • AB
    A. B.
    Jan 5, 2026
    2.0
    Not processing amazon returns
  • JC
    Jasmine Carter
    Dec 11, 2025
    5.0
    I went to the ups store today after 5 and omg it was a beautiful experience.... I use to work at a ups store as a kid and it has truly evolved. I really want to thank Kimberly and Jesse. You both made my experience more perfect. I am a soon to be bride and needed help shipping out a package to a bridemaids but before I could do that I needed a print job completed so I can complete my proposal box. I am so impressed with the way they were able to print our exactly what I wrote and place it on a card. Omg you all don't understand how happy that made me. I am so grateful for that. My initial thought was that you all were going to print it out on paper then let me buy glue and then put it on the card but the fact that you printed out what I wrote and put it on a card wowed me. It looks so amazing.... great customer service and quality. I really appreciate everything Jesse and Kimberly. My bridemaid will get her proposal box better then what I imagined now!!
  • AA
    Amy
    Nov 19, 2025
    1.0
    They NEVER answer the phone

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4000 in Spring Branch offer?

The UPS Store #4000 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.