United States Postal Service

2.7
116 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 300 State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 State St, Southlake, TX
76092, United States

Hours

Reviews

2.7
116 reviews
5 stars
41
4 stars
7
3 stars
2
2 stars
7
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their kindness and efficiency, while others are criticized for rudeness and unhelpfulness.

Passport Services

Significant complaints regarding passport services, including misinformation about walk-in availability and long wait times.

Efficiency

Customers noted long wait times and inefficiencies, particularly during busy periods, leading to frustration.

Cleanliness

The facility is generally described as clean and well-maintained.

Delivery Issues

Frequent reports of lost packages and delays in mail delivery, causing dissatisfaction among customers.
  • CW
    c wells
    Nov 17, 2025
    5.0
    Ms. Kim was extremely kind and helpful! Professional and efficient, 10/10 experience. Thank you!
  • TT
    Trey Touchstone
    Oct 25, 2025
    1.0
    They somehow lost an item I sold on eBay, only for it to finally register as shipped and show up at the buyer's house weeks later, after I refunded him. I'm now down $120 bucks and a rare action figure someone basically got for free. Lesson learned, I'm never dropping anything off at this Post Office again.
  • MK
    Marlene Klepikow
    Jun 18, 2025
    5.0
    I would like to show my gratitude to my letter carrier today. She went beyond the call of duty. My husband took a fall just outside our front door. She came to my rescue by helping me get him back on his feet. I don’t know what I would have done without her kindness and for this I am most appreciated. If only I would have gotten her name. All I can say she delivered mail to 615 Warrington Lane on June 18th. Many, many thanks to her.
  • VV
    Valentina Valero
    Jan 19, 2017
    5.0
    I was very pleased with Antonio. He answered all my questions regarding my packet. Even though the package still hasn't arrived, and there has been technical difficulties with the US postal service in general, this post office is very customer friendly!
  • DA
    David Azua
    Feb 25, 2013
    2.0
    When you have someone managing a post office you would expect they would understand how to make the proper decisions to better help and serve their customers. Nope not here. I have a ups store mail box in Dallas and they seam to get it. Take your business to the ups store or somewhere else as this place is incompetent.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.