Brand Certified
United States Postal Service
2.7(119 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
300 State St, Southlake, TX
76092, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 300 State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.7
119 reviews
5 stars
42
4 stars
7
3 stars
2
2 stars
7
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; some employees are praised for their friendliness and helpfulness, while others are criticized for rudeness and unhelpfulness.
Passport Services
Numerous complaints about passport services, including long wait times, inconsistent information, and staff not following posted hours.
Efficiency Issues
Customers reported long wait times and inefficiencies, particularly during busy periods, leading to frustration.
Lost Packages
Several reviews mention issues with lost packages and delays in tracking, causing significant customer dissatisfaction.
- MSMichael SwisherJan 2, 20261.0Absolutely terrible. No other way to describe their service.
- SSShanDec 16, 20251.0Extremely unhappy with this post office. DO NOT SEND YOUR PACKAGES OUT HERE. I just read a review of someone who has had a similar situation as me, so this is not the first time. I usually go to the post office in Keller and they are phenomenal. Probably why they are always so busy because no one wants to go to the Southlake post office!! I have been sending out packages at the Keller post office for my small business for many years. I’ve gone to Southlake twice and had issues both times. My first experience there, I dropped off packages at the drop box and it took 2 1/2 days to start tracking (Keller usually starts tracking within 24 hours). This was wild to me, because the Southlake post office appeared vacant both times I went, yet the Keller post office is always packed. Most recently, I am beyond frustrated because I sent a package out 4 days ago and it still has not started tracking. I really needed this sale, as I have a few big life events coming up. Now I am going to have to refund the purchase and I’m sure, just like the previous reviews, the person will receive their free item weeks later. I will never go to this post office again. I’d rather drive far out of my way than lose a sale because of this place. Not that anything will change after these reviews. It’s just sad. I will, however, be taking the time to write a kind review for the Keller post office, as they all deserve high praise for their hard work. I’m hoping someone will read this and choose not to go to Southlake, as they WILL screw you over.
- JNJackie NonmacherDec 16, 20255.0Staff were all friendly and helpful!
- CWc wellsNov 17, 20255.0Ms. Kim was extremely kind and helpful! Professional and efficient, 10/10 experience. Thank you!
- TTTrey TouchstoneOct 25, 20251.0They somehow lost an item I sold on eBay, only for it to finally register as shipped and show up at the buyer's house weeks later, after I refunded him. I'm now down $120 bucks and a rare action figure someone basically got for free. Lesson learned, I'm never dropping anything off at this Post Office again.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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