With a focus on the community of small businesses and consumers, Staples in Southlake, TX provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees received praise for being helpful and accommodating, others were criticized for being rude or unhelpful.
Printing Issues
Many customers reported problems with the printing department, including delays, lack of assistance, and unsatisfactory results.
Store Experience
The store is generally well-stocked and organized, but some customers experienced long wait times and inefficient service, particularly during busy hours.
Employee Performance
Certain employees were highlighted for their exceptional service, while others were noted for poor attitudes and lack of support.
Amazon Returns
The process for handling Amazon returns was frequently mentioned as slow and inefficient, leading to customer frustration.
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Brandi Smith
2 days ago
1.0
Store is a disheveled mess. Half of it is closed.
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Kaila Newsome
6 days ago
1.0
Poor customer service
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Rachelle Spoonts
Nov 15, 2025
1.0
Deeply disappointed in Staples. I ordered a custom printed foam board as a seating chart for a wedding. The board was bent, it appears as it was placed in the box. The box wasn’t bent. I reached out to staples and was advised to order for next day pickup (Saturday, wedding Sunday) ordered. I happened to be at the staples location around 12 on Saturday. I stopped by to check on it. “I haven’t had a chance to call you yet, but our laminator is down”
At this time of the day, I have no ability to adjust and order from a different location. Had I been notified earlier, I could have gone to another staples. Very disappointed in this service. Why couldn’t they adjust and send it to another store? Or call me early in the day, so i could try another store?
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Kari L
Nov 10, 2025
5.0
Stuart was sooo kind to me, and all the people working there are always so kind! Highly recommend, great atmosphere, very organized and well stocked !!
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Kathleen DAgostino
Oct 16, 2025
5.0
I've been looking for a file cabinet. It was late when I went into this Southlake location. The associate at the register quickly called the manager, Katherine, to come help me with some questions I had. She was more than accommodating and helpful! She even carried the cabinet to the front of the store and then loaded it into my vehicle. The customer service at this location was exceptional!
You can find brands such as Amazon, Dell, HP, Microsoft, Canon, Apple, 3M, and many more at Staples.
What payment methods are accepted at Staples in Southlake?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Can I recycle electronics and ink cartridges at Staples?
Yes, Staples provides recycling services for electronics, ink cartridges, and batteries.
Are there nearby places to visit when I go to Staples Southlake?
Nearby places include Black Bee freight and cargo service, SmartStyle and Supercuts hair salons, Vape N Vapor Southlake, and HearUSA medical supply store.
Is there a UPS shipping center near Staples Southlake?
Yes, there is a UPS Alliance Shipping Partner and a UPS Access Point location nearby for convenient shipping services.
What nearby restaurants or food options are available around Staples Southlake?
Nearby food options include Snap Kitchen, Snappy Salads Southlake, and CAVA Mediterranean restaurant.