United States Postal Service

3.3
157 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 315 N Allen Genoa Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
315 N Allen Genoa Rd, South Houston, TX
77587, United States

Hours

Reviews

3.3
157 reviews
5 stars
81
4 stars
8
3 stars
5
2 stars
8
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly for passport services, while others reported rude and unhelpful interactions.

Efficiency

Several reviews highlighted quick service for passport applications, with some customers noting a smooth and fast process.

Inconsistency

There were mixed experiences regarding service quality, with some customers experiencing delays and issues with lost mail or packages.

Hours of Operation

Customers expressed frustration over limited hours, particularly the early closing time, which is inconvenient for those with jobs.
  • GD
    Greg Diaz
    Dec 6, 2025
    1.0
    Sucks
  • JG
    John Guzman
    Nov 20, 2025
    5.0
    I was rushing to make it before 4pm Closing time. I made but barely, yet they still helped me mail off 3 prepaid EBay packages. Great customer service as always. That’s why I always go to the South Houston Post Office!
  • MU
    Mariela U
    Nov 4, 2025
    5.0
    Lilian was very kind and helpful! I went in to renew my passport, was out in less than 10 minutes! Will be returning to this location again.
  • CA
    Carlos Aguilera
    Oct 3, 2025
    5.0
    Mi visita fue rápida para renovar pasaporte muy amables y rápido sin duda volveré para mas servicios aki
  • EE
    Evan Ellis
    Sep 3, 2025
    5.0
    Vincent made the transaction really quick and simple. Couldn’t find a thing to complain about with this location

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.