United States Postal Service

1.9
225 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 10550 N Loop Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10550 N Loop Dr, Socorro, TX
79927, United States

Hours

Reviews

1.9
225 reviews
5 stars
42
4 stars
7
3 stars
3
2 stars
6
1 star
167

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful responses.

Delivery Issues

Frequent complaints about packages being lost, misdelivered, or not delivered at all.

Staff Competence

Concerns about staff being untrained, unprofessional, and lacking basic customer service skills.

Phone Accessibility

Customers expressed frustration over the inability to reach the post office by phone, with many calls going unanswered.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences were predominantly negative.
  • AG
    Allen G
    Nov 4, 2025
    1.0
    Horrible attitude there
  • JL
    Joshua Long
    Oct 22, 2025
    1.0
    This store is less the 2 stars for a reason and it is unfortunate. The staffing needs to be reevaluated. We have been lied to with this location in regards to accepting our kind of needs when receiving product. We have made arrangements after knowing their requirements. Moving forward they have rejected numerous of boxes under 5 feet that have weight max 50 pounds. We run a business and are renovating. Our boxes that come to us when turned back do not get returned to us or redelivered therefore losing product and money on our end due to negligence and incompetence from the employees of this store.
  • MC
    Martin Calzada
    Oct 17, 2025
    1.0
    Worst postal service ever! Can’t deliver the packages ever if it doesn’t fit in the mailboxes they provide they don’t even attempt to deliver it to the physical address which is right in front of their mail boxes!!! No wonder USPS is going broke no one wants to have their things not delivered
  • JJ
    JAMES10
    Sep 2, 2025
    1.0
    Mala atencion a cliente el supervisor mal hablado y nunca me atendio
  • HH
    Horacio Hernandez
    Jul 28, 2025
    4.0
    Excelente servicio

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.