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Brand Certified

United States Postal Service

2.3
(359 reviews)

Business Details

900 Bugg Ln, San Marcos, TX
78666, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 900 Bugg Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
900 Bugg Ln, San Marcos, TX
78666, United States

Hours

Reviews

2.3
359 reviews
5 stars
93
4 stars
19
3 stars
12
2 stars
17
1 star
218

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about employees making faces or showing aggression.

Staff Performance

While some employees received praise for their helpfulness and professionalism, others were criticized for being slow and unresponsive.

Operational Issues

Frequent complaints about incorrect hours, long wait times, and issues with package handling and delivery.

Mixed Experiences

Some customers had positive experiences with specific staff members, while others had consistently negative interactions.
  • BB
    Benjamin
    2 days ago
    1.0
    Gemeta is a real pleasure to be around (this is sarcasm, she was extremely rude)
  • LH
    Lindsay Hamby
    Jan 28, 2026
    1.0
    Apparently they close & turn off electricity the hour before they close and can't ring you up for anything. People there were unhelpful. Complete waste of time to visit.
  • EE
    Eithan gustavo Enamorado
    Jan 24, 2026
    5.0
    Durante las veces que e logrado ir por paqueteria me an atendido exelente muy buen servicio que le dan exelente trabajadores no importa quien sea ellos tratan de dar el mejor servicio ami me atendieron super bien
  • EE
    Esme EE
    Jan 23, 2026
    1.0
    I don't recommend anyone doing a walk in for passport, I got rejected 3 times. They assured me to go at a certain time which they take walk ins so I was there earlier. They told me they didn't have enough staff and to go back the following day which I got rejected again. I ask one of the staff members why would they give me a certain time if they are not going to help me she just responded "I don't know what to tell you". I should've made an appointment, oh but I couldn't because their machine was down for a few days
  • KM
    Kaylean Mina
    Jan 12, 2026
    1.0
    Staff is extremely rude and was making faces at simple questions regarding passport photos. Lady in the front with a headband constantly showed aggression to all customers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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