The UPS Store

Reviews

• JP

  Josh Paulson

  1 day ago
  1.0
  So, I’m not one to rant, but I have not had luck with this store. It went back and forth being sent from the UPS store to UPS, back to the store. I sent an old Apple Watch around Christmas, to my cousin, in Wisconsin. After expected delivery date, the package had never been delivered, but decided to give things a few days to see if the holidays messed things up. I had personally lost the tracking number, so I went over to the ups store I shipped with. I got the tracking number and proceeded to look the package up. On 01/05 damage was reported: “all merchandise is missing and empty carton was discarded. UPS will notify the sender.” I never heard anything. Due to this, I had my The UPS Store make a claim for me. This claim was quickly closed saying “your investigation has been closed with proof of delivery.” How is there proof of delivery when it was damaged and never delivered? So, back over to the ups store, where I was told the store had changed ownership, and I needed to contact UPS directly. So, off I went to sit on hold, and finally got through to someone where I was able to start a different claim and was given instructions on how to do so. I went to attempt this, and I was given an error message. I proceeded to send an email to the email address I was told to email. I never heard back, so I attempted to follow up, still nothing. I then sent emails to other addresses, but I again never heard back. I then contacted ups through Facebook messenger, and finally got through. Going back and forth, this person told me the UPS store needed to handle this and contact the store directly. WHY WAS THIS NOT TOLD TO ME BEFORE!!? Back to the UPS store, where I tell the new owner he needs to reach out to UPS directly to handle this claim. His response, “I will reach out to the old owner, but I believe he is out of the country.” I again respond saying, “I was told you need to contact UPS directly.” The owner then told me the exact same thing. I come back to message UPS on messenger and explain the situation, and this is the response: “As per our contractual agreement with The UPS Store and their stipulations, we exclusively manage claims through The UPS Store since they have covered the service using their account. Please stay in contact with The UPS Store for any assistance. -Eduardo.” Throughout the claim process, it said “sender would be contacted.” Never once was I called, texted, or emailed. All in all, worst experience ever. This has been 4 months, and I’m just looking to collect the insurance on the package, and the whole situation has been misguided, miscommunicated, and is garbage. Shipping is a difficult business, and packages get lost, broken, etc., but follow through on your obligations as a company.
• LE

  Laura Elliot

  Apr 22, 2026
  5.0
  Moe was very helpful when I stopped by the store. I accidentally chose to return a pkg to the wrong location and he helped me figure out how to change it to the UPS store so I didn’t have to drive 25 minutes away. He also mentioned a promotion they’re having if you sign up for 1 year for a mailbox you get 3 months free. This provides a physical address as opposed to a p.o. box.
• OV

  Oui C'est Moi ValE

  Apr 14, 2026
  3.0
  You can get documents Notarized here, but be Sure they are in English! We needed 1 in English & 1 in another language Notarized, thE foreign language document was denied notarization.. even though the same person signed both docs & All that a Notary is verifying is that the signature of a document matches your ID.
• ST

  Sandra Travels

  Apr 3, 2026
  5.0
  I love this location. It's super easy to access and I always receive a friendly greeting when I enter even though I am there to use the Amazon self service. I love this feature at this store! I never have to wait in line to do returns anymore. This store is clean and the self service area is clean, well stocked and always organized.
• CM

  Camille Mitchell

  Mar 24, 2026
  5.0
  Moe and his team are absolutely amazing! I use the personal mailbox service but they also make Amazon returns super easy and efficient. The discounts on supplies and shipping are also a plus! The entire staff is welcoming and they are extremely helpful with heavy packages. I have renewed my mailbox numerous times and appreciate that they make it easy collecting mail/packages as someone who frequently travels. Thank you!!

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