FedEx Office Print & Ship Center

Reviews

• PG

  Pearson Grant

  2 days ago
  1.0
  I came in to ship a package… 1. I was severely over charged. I went along with it(that’s one me for not questioning). 2. They put MY shipping label on the WRONG package. I found out when the receiver reached out to me about receiving the wrong item. I came into the store to get this resolved and the lady immediately shut me down and said I need to call customer service. I called them and could only deal with AI. I entered a claim/case and was told I’d hear from someone in 24-48 hours. I called back several times and finally spoke to someone. Again…no help at all and he could not understand my scenario. Now I have to wait for a representative to call me back and I’m sure I will have no answer. Something that was supposed to be so easy and bring me a lot of joy in the future is now probably gone forever. I will never use this store again, much less FedEx as a whole. My Karen talk is over. Thank you for listening. 🫡
• ER

  E Scott Ray

  5 days ago
  5.0
  I just had great service at the Sonterra FedEx office. Reggie was efficient and professional in processing my packages.
• ML

  Marisa Leyden

  Apr 19, 2026
  2.0
  When they’re open, they are great! But I can’t tell you how many times I’ve gone here during scheduled business hours and they have a sign saying they’re closed…
• VS

  Vida Scott

  Mar 21, 2026
  1.0
  Here are the reasons for the 1-star review: 1. Only certain customers were greeted upon entry. I was not one of them. 2. Despite the fact that the line wasn’t very long, the only 1 employee present (Saturday, 3:30 pm) spent the majority of my wait time (around 7-8 minutes) with one customer. She was very friendly with this customer, seemingly going above and beyond the customer’s printing needs. 3. She went on to help the next customer who was shopping for different print options. Again, she was very helpful, offering to print a sample before the customer decided on which cardstock to use. 4. If another employee had not come in and immediately clocked in, I have no idea how much longer I’d have to wait to pick up my prepaid print order. My transaction took less than a minute. I am a FedEx customer because they meet my demand for high quality printing, has an easy to use design platform, and allows prepayment for fast pickup. I have had very satisfactory pickup experience from this location for the past 7 years until today. The staff at this location, including the gentleman who helped me today, have always been professional and pleasant. I hope the employee I mentioned above is only an exception to the rule, and I sure hope she is not the manager!
• AC

  amanda collinsworth

  Mar 5, 2026
  5.0
  I haven’t had the best luck shipping with Fed Ex but this location is top notch. Friendly and professional customer service. Monique has been particularly great, providing personal and professional service every time.

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