Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1948 Austin Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
127 reviews
5 stars
30
4 stars
2
3 stars
5
2 stars
2
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and unprofessional.
Operational Issues
Customers frequently reported problems with the branch's hours of operation, including early closures and unavailability of staff during posted hours.
Delivery Problems
Many customers experienced issues with mail delivery, including lost packages and delayed mail, leading to frustration and dissatisfaction.
Appointment Management
Several reviews mentioned canceled appointments for passport services without prior notification, causing significant inconvenience to customers.
Mixed Experiences
While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
- DHDesi HendryMar 12, 20251.0Unfortunately cannot give zero stars. This branch was closed at 1030a on a Wednesday. Sign posted on the door clearly says open from 8:30a-5p. There were several customers outside waiting and no one came. I found out that they are only open from 8:30-9:30a for walk-ins from a Yelp review.
- NSNot SureMay 29, 20241.0What the average customer fails to realize is that when a bureaucratic, subsidized government entity such as the post office exists they have no responsibility to provide good service. Certain tasks must go through USPS, so even though options like FedEx, DHL, UPS exist the post office can continue to dole out insufficient services. Educate yourself and vote accordingly. Lastly, this is my personally assigned post office and it's a nightmare trying to get them to be responsible in any way. Best of luck citizens.
- AGAngelica GarciaNov 14, 20235.0Tenia Cita a las 2:45 para pasaportes, hiba con miedo por las pésimas calificaciones de esta locacion, pero fue todo lo contrario, IVONNE nos atendió de la manera más amable, fue muy eficiente. Llegué con preocupación y salí Feliz de ahí.
- MSmatthew sandersMar 7, 20231.0Absolutely worse service I have ever had by USPS. the guy working there takes matters personal and not professionally. the people at the desk were nice though and helpful. because of him and the way he treated me next time I have an option I will not choose USPS. pretty sad because I always had good things to say until today. Edit: they have gotten even worse. Mail lady still refuses to deliver my mail. After multiple complaints and incidences with her their leadership tells me (give me a chance to talk to her) it’s been over 12 times she’s refused to deliver my mail and nothing changes. She has written letters on college transcripts that I paid for that I can’t use and he has cost me valuable time by withholding mail like my son with autisms prescriptions. This place is a joke.
- TJTammy JamesDec 26, 20211.0Not only did the overcharge me for day old poultry in 2 different occasions. I waited 40 mins for a refund and then the man Gregg who I'm assuming was a supervisor was yelling at me and refused to give me my r ceipt back saying I would go to another post office and try to get another refund when they are the ones overcharging ppl to begin with. The package I shipped mysteriously was never delivered and they gave me the run around about it. I will NEVER use this post office. I'd sooner pay Fed Ex or UPS double before I expose myself to these fraudulent unprofessional ppl ever again. Also I have had packages lost from this facility several times.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 1948 Austin Hwy offer?
They offer mail and package shipping, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
Most passport services require you to schedule an appointment online, though limited walk-in hours are available at select locations.
What are the operating hours of the USPS on Austin Hwy?
Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sunday.
How can I reserve a Post Office box at this location?
You can reserve a PO Box online securely and quickly at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary; please check with the local Post Office for specifics.
Where can I find notary services near the USPS at 1948 Austin Hwy?
Monique Wetz Mobile Notary Public is nearby and can assist you with notary services, making it convenient to handle notarizations before or after your USPS visit.
Are there any dining options near this Post Office?
Yes, nearby you can find food options like Are Cebu (Filipino and Asian cuisine) and Satisfried the Truck (American food truck), perfect for a meal before or after visiting USPS.
What local attractions can I visit around the 1948 Austin Hwy USPS?
You might check out the Sunset Food Park & Event Space for food and events or visit Tower Heights Apartments, a local landmark and historical building nearby.
How can I get more information or updates about USPS services?
Visit the official USPS website or social media pages: Facebook at https://www.facebook.com/USPS/ and Instagram handle @uspostalservice for updates and news.