United States Postal Service

2.8
141 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2400 McCullough Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2400 McCullough Ave, San Antonio, TX
78212, United States

Hours

Reviews

2.8
141 reviews
5 stars
52
4 stars
7
3 stars
7
2 stars
4
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise friendly and helpful staff, others report rude and unprofessional behavior.

Efficiency

Many reviews mention long wait times and understaffing, leading to frustration among customers.

Package Handling

Several customers express dissatisfaction with package handling, including lost or misdelivered items.

Self-Service Kiosk

The self-service kiosk is frequently reported as out of order, causing inconvenience for customers who rely on it.

Overall Experience

While some customers have had positive experiences, a significant number report serious issues, leading to a generally low perception of the post office.
  • CC
    Carlos Castañeda
    Oct 25, 2025
    5.0
    Never had a bad experience and I've been going there for half a decade. Staff are pleasant and the optional self-service kiosk works. No idea why the overall rating is so low.
  • RT
    Raquel Torres
    Sep 24, 2025
    1.0
    ZERO stars. Go to another post office. Horrible customer service, rude staff.
  • RR
    Roslyn Rosales
    Aug 29, 2025
    5.0
    As a small business owner, I could not operate without this post office. The staff is always friendly and helpful, there's a kiosk just outside of the main area if you need something quick (I use it to weigh and mail packages to clients or buy a few stamps), and they have a variety of P.O. boxes to suit your needs. I've been using this post office for 14 years, and want to thank everyone at this location for helping my business thrive.
  • ER
    Elena Rodriguez
    Aug 20, 2025
    5.0
    Extremely friendly staff
  • EE
    Erica
    Jul 9, 2025
    5.0
    I’ve consistently had a very good experience here, and have found the employees to be courteous and professional. Once there was a snafu with an overseas package not being delivered to me due to an incorrectly written address. Instead of sending the package back to the sender, the workers at this USPS location quickly tracked down my package and delivered it to me later that same day. I really appreciated that. On another occasion, they took care in hand processing my wedding invitations, all of which ended up being delivered without issue. Thanks USPS! :)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.