Brand Certified
United States Postal Service
2.2(566 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
20403 Encino Ledge, San Antonio, TX
78259, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 20403 Encino Ledge to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
566 reviews
5 stars
150
4 stars
18
3 stars
16
2 stars
20
1 star
362
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; some employees are praised for their friendliness and helpfulness, while others are criticized for rudeness and lack of professionalism.
Mail Access Issues
Numerous complaints about delays and difficulties in obtaining mailbox keys, with some customers waiting months without resolution.
Long Wait Times
Many customers reported long lines and slow service, leading to frustration and wasted time during visits.
Package Handling Problems
Several reviews mention issues with lost or misdelivered packages, contributing to customer dissatisfaction.
- IWInga Windley1 day ago5.0Michael, the Clerk, is friendly, professional, and has gone above and beyond to assist with a difficult situation with our mailbox. He put as at ease and while our box is being repaired he makes our day! :) He is absolutely an asset to your organization.
- MQMiz QueueFeb 13, 20265.05 STAR ⭐⭐⭐⭐⭐ fabulous location. SPACIOUS and plenty of well lit parking and large spaces for trucks, mobility challenged handicap spaces plentiful. Thanks USPS for friendly service with a smile and kind caring team members. Wonderful POBox location and service.
- RNRich NealFeb 13, 20261.0I made an appointment for a passport renewal for my son. We arrived early and got in line with a family that had the appointment after us. After we stood there for a few minutes one of the guys at the mail desk said, oh they cancelled all appointments today and they said they sent everyone notice. Neither myself or the family behind us got any email. Their solution was to go to the main post office and stand in line and stand in line for a walk in. I took my lunch break to make this appointment and didn't have time to wait in line. Total waste of time.
- IYIolani YoungFeb 12, 20261.0Moved three months ago. Put in a mail forwarding AND a hold for mail while I wait for keys to be made (apparently there’s an eight month wait). Go to the post office nearly weekly, and it’s always the same story when there is no mail for me. Finally, I’m told there’s no mail because it’s been “slow” despite getting emails daily about my mail. Finally, I’m told all my mail is in my mailbox. Three months worth of mail. Oh, the joys!! Always get the runaround. No one ever knows what they’re doing. Or they’re just too lazy to get it done. By far the worst.
- JGJordan GlynnJan 29, 20261.0Let me start off by saying I have never once written a complaint. I hate those people, but this situation has left me no choice. My husband and I moved to stone oak 5 months ago in a townhouse rental. September 2025 we were told to get our mailbox keys at this location. The staff here does not care about their job and have been very rude and argumentative when I have asked for updates on our key situation. It went from blaming teens for destroying mailboxes, then saying our mailman was injured, then saying the keys are on back order and they will for sure be here end of January. Today I got nothing. Nobody knows what is going on here & I have heard excuses every time I have come to this location as to why we still don’t have access to our mailbox. That being said we rely on this post office to hold our mail. Today I left empty handed no key no mail and the last time I checked our mail was a month ago. I have a package with tracking that shows it was delivered here. All I got was attitude “sorry no key no mail try later”. I called our leasing office Alamar & she stated they came in last week and told the lady’s up front they are no longer holding our whole community’s mail and are no longer making our keys. Our leasing office went to this location to clear up this situation to help us have access to our mailbox and of course they had no idea. This is the worst experience I’ve ever had. I just want to have access to my Mail. You know this is a bad situation when my whole community is having to write formal complaints. I have heard once you write a formal complaint your mail suddenly shows up at your door. I understand everyone has to work to make money to survive… but there comes a point when you are so miserable at a job you don’t care about and take it out on other human beings. This situation needs to be addressed and this location needs to reevaluate. Please I am begging you to find our packages and make our mailbox keys so we can access our mail like everyone else.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 20403 Encino Ledge?
You can send mail and ship packages, buy money orders, rent PO Boxes, apply for passports, purchase gift cards, and access other postal services.
Can I apply for a first-time U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations also provide passport photo services.
Do I need an appointment for passport services at the Encino Ledge Post Office?
Most passport services require scheduling an appointment online, but limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service on Encino Ledge?
Monday through Friday, it is open from 9:00 AM to 5:30 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online at the USPS website or in person by bringing two valid IDs and a completed application.
Is 24/7 access available for PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with the local Post Office for exact lobby hours.
What is the fee for a passport photo at this Post Office?
The current passport photo fee at USPS is $15.
Which nearby places can I visit after my postal errands at the Encino Ledge location?
Nearby, you can visit Luminary Lights, The Home Depot for home improvement needs, or enjoy dining at Taco Palenque and Pollo Tropical restaurants.
Are there medical services close to the Encino Ledge Post Office?
Yes, CommuniCare Health Centers - Encino Park Clinic and HealthTexas Medical Group - Stone Oak Clinic are nearby for your healthcare needs.
Can I combine a visit to the Post Office with other errands at nearby businesses?
Absolutely, you can visit nearby services such as Rivers Schara Insurance, Western Union for money transfers, or rent trucks at Truck Rental Center at The Home Depot.
Brand Certified Facts from United States Postal Service
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