Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 20403 Encino Ledge to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
552 reviews
5 stars
141
4 stars
18
3 stars
16
2 stars
19
1 star
358
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Efficiency
Many customers reported long wait times and inefficiencies in service, particularly during busy hours, leading to frustration.
Package Handling
Numerous complaints about lost or misdelivered packages highlight a lack of accountability and reliability in package handling.
Staff Attitude
Several reviews mention rude or condescending behavior from staff, contributing to a negative customer experience.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service.
- LSLeslie Sanchez3 days ago5.0I just moved to San Antonio and came in Saturday and nothing different than other ones that i went, i don’t know why bad reviews, normal lines, good people and good service 🫶
- MDmelissa divineNov 12, 20251.0If I could give them -1 I would. This Station is an absolute mess and disorganized. Our neighborhood has been hit with constant mail theft. I went into the station and filled out a hold card and to my surprise two weeks later I’m still getting mail and some of it has been stolen.
- MSMr StewartOct 30, 20251.0The worst. No customer service skills. The only bright spot is Thomas. The rest of the people at the counter don't even say good morning or the greeting of the day.
- CSCumandá SantillanOct 21, 20251.0Some employees are friendly, helpful, and professional; some others are not. On June 3rd, they lost a valuable package, and they promised a refund of shipping plus insurance, almost $200. Every time I call, they hang up I delivered two letters requesting the refund as I was instructed, still after months of waiting NOTHING
- EFEduardo FigueraOct 15, 20251.0These offices are extremely irresponsible. I’m a new resident in the Silverado area near Timberwood, and I’ve already been one month without a mailbox key. Some of my neighbors have told me they’ve been waiting up to five months for theirs, which shows a serious lack of organization. This incompetence has caused me to miss important personal matters, since I can’t receive my mail on time. I constantly have to go to the office to pick it up, and many times they don’t even have it there, because they say the driver has it. To this day, no one has told me when I’ll get my new mailbox key, and I’m still waiting without any help. Every time I go to the office to talk about this issue, there are too many people, the staff is neither professional nor courteous, and no one actually resolves the problem.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 20403 Encino Ledge?
You can send mail and ship packages, buy money orders, rent PO Boxes, apply for passports, purchase gift cards, and access other postal services.
Can I apply for a first-time U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations also provide passport photo services.
Do I need an appointment for passport services at the Encino Ledge Post Office?
Most passport services require scheduling an appointment online, but limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service on Encino Ledge?
Monday through Friday, it is open from 9:00 AM to 5:30 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online at the USPS website or in person by bringing two valid IDs and a completed application.
Is 24/7 access available for PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with the local Post Office for exact lobby hours.
What is the fee for a passport photo at this Post Office?
The current passport photo fee at USPS is $15.
Which nearby places can I visit after my postal errands at the Encino Ledge location?
Nearby, you can visit Luminary Lights, The Home Depot for home improvement needs, or enjoy dining at Taco Palenque and Pollo Tropical restaurants.
Are there medical services close to the Encino Ledge Post Office?
Yes, CommuniCare Health Centers - Encino Park Clinic and HealthTexas Medical Group - Stone Oak Clinic are nearby for your healthcare needs.
Can I combine a visit to the Post Office with other errands at nearby businesses?
Absolutely, you can visit nearby services such as Rivers Schara Insurance, Western Union for money transfers, or rent trucks at Truck Rental Center at The Home Depot.