Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 15610 Henderson Pass to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
15610 Henderson Pass, San Antonio, TX
78232, United States
Hours
Reviews
2.1
313 reviews
5 stars
72
4 stars
13
3 stars
8
2 stars
14
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over their treatment and lack of assistance.
Package Handling
There are frequent complaints about lost packages, delayed scanning, and issues with package delivery, leading to significant customer dissatisfaction.
Appointment Issues
Customers reported problems with the appointment system, including cancellations and staff being unprepared or unavailable to assist.
Positive Employee Recognition
Some employees, particularly Ryan and Jose, received praise for their helpfulness and professionalism, contrasting with the overall negative feedback about the service.
- FMFallon McDermottDec 5, 20251.0I have been calling for hours with no response. I already put in an official report with USPS. Don’t forget to review here but also do an official complaint!
- FMFallon McDermottDec 5, 20251.0I would give it zero starts if it was possible. I made an appointment and they were over 20 minutes late, the lady was rude, treated me like I was stupid, was loud for all to hear my information, and unhelpful. I am disappointed. You would do yourself a favor to avoid this location. They would benefit by correcting this employee. According to all these other reviews this is a problem here.
- ASAlternating Caps SpeakerNov 13, 20251.0I had a nightmarish experience at this USPS location and feel I must warn anyone with a kind heart. On Wednesday, November 12th, around 12:15 pm, I met a short, bald man—maybe named George—who refused to help me. He scrutinized my papers, mocked my intelligence, and coldly told me to leave. I approached with respect, yet was met with sheer cruelty, leaving me shaken and humiliated. To anyone seeking real help here: don’t bother. Drop your mail in the box and leave immediately. This place offers only coldness, condescension, and mental torment. Beware. Stay safe.
- JGJane gutierrezNov 13, 20251.0PLEASE DO NOT COME HERE. They are very rude and won’t really help you. If you ask for something they will lie about what the usps can do for your even though it’s a public office. They are not worth being opening and are so mean and disrespectful to the elderly and young. Avoid this location and all the employees here at all cost for your. 1 star for them is far to generous. They deserve less than nothing . Be safe here people, I warned you.
- KAKrystal AusmusOct 25, 20251.0No reason for my packages to take hours if not days to update
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service at 15610 Henderson Pass?
This Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, first-time passport applications are accepted here. You should complete and print your application form before applying.
Is an appointment needed to use passport services at this location?
Appointments are required for passport services during most hours, but limited walk-in hours may be available at select times.
Does this location provide passport photos?
Passport photo services are available by appointment using the online scheduler.
What are the operating hours of this USPS branch?
The Post Office is open Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 8:30 AM to 1:00 PM, and closed on Sunday.
Can I get a PO Box at this USPS location?
Yes, PO Boxes can be applied for online or in person. You can search availability and reserve one at the USPS website.
Are the PO Boxes accessible after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location.
How can nearby places like The Sandbar at Sideliners complement my visit to the USPS?
After visiting the USPS, you can relax or dine at The Sandbar at Sideliners, a nearby restaurant and bar, making errands more enjoyable.
Is there convenient travel or storage services near the United States Postal Service?
Yes, Accent Travel San Antonio offers travel services nearby, and Public Storage provides storage facilities close to the Post Office for customer convenience.
Can I find any health or beauty services close to the Post Office at 15610 Henderson Pass?
Nearby you can visit FACE by Jean for skincare and hair removal, or Blush Makeup and Hair for beauty and spa services.