United States Postal Service

2.4
327 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12951 Huebner Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12951 Huebner Rd, San Antonio, TX
78230, United States

Hours

Reviews

2.4
327 reviews
5 stars
100
4 stars
14
3 stars
8
2 stars
7
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise friendly and helpful service, others report rudeness and poor attitudes.

Delivery Issues

Numerous complaints about lost mail, packages marked as delivered without attempts, and overall inefficiency in mail delivery.

Appointment Management

Frequent cancellations of passport appointments without notice, leading to frustration among customers.

Phone Accessibility

Customers consistently report difficulty reaching the post office by phone, with many calls going unanswered.

Facility Conditions

The location is often described as busy and understaffed, leading to long wait times and a lack of adequate service.
  • JL
    Jacky Lee
    5 days ago
    4.0
    The delivery person claimed the package had been delivered... but it was in the apartment's small mailbox—a mailbox that couldn't possibly fit the package. How could an informed delivery service claim it was delivered? I went to the post office, and the mail and parcel staff patiently helped me search. Thankfully, I found it, avoiding a loss. The delivery person didn't put the package in the giant parcel locker or leave a receipt in the small mailbox saying I had to pick it up at the post office.
  • RM
    Ryan Montgomery
    Dec 10, 2025
    5.0
    They have Christmas stamps
  • DP
    Devon Prado
    Nov 10, 2025
    5.0
    I can only speak on my experiences and they have literally been great every time. Fast and very friendly. Even fun small chat. Appreciate their upbeat attitudes.
  • JC
    John Churchill
    Nov 1, 2025
    4.0
    Why dop the hours online say 3:30 on Saturday and the mailbox reads 3:00 p.m.for hours at the Huebnor Post Office??
  • HH
    Hannah
    Oct 14, 2025
    1.0
    Very rude staff, will be visiting a different location next time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.