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United States Postal Service

2.4
(334 reviews)

Business Details

12951 Huebner Rd, San Antonio, TX
78230, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12951 Huebner Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12951 Huebner Rd, San Antonio, TX
78230, United States

Hours

Reviews

2.4
334 reviews
5 stars
103
4 stars
15
3 stars
9
2 stars
7
1 star
200

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise friendly and helpful service, others report rudeness and poor attitudes.

Efficiency

Many customers appreciate the quick service and short lines, but others express frustration with slow processing and inefficiency.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers feeling that the postal service lacks accountability.

Appointment Management

Frequent cancellations of passport appointments and difficulty reaching staff by phone have led to significant customer dissatisfaction.

Facility Condition

The post office is noted for being clean and well-maintained, but parking and accessibility can be challenging.
  • SG
    Santana Guadiana
    6 days ago
    1.0
    No me atendieron bien del pasaporte me hicieron esperar mucho una mujer rubia y a una pareja le ayudaron y tardaron media hora con ella y solo me equivoqué en unas cosas la hice en limpio Rápido y no me quisieron atender y le dije que la hacía rápido no Me tarde ni un minuto otra persona que con el Mismo problema que yo si las atendieron a mi me dijieron que pusiera otra cita
  • AM
    Alan Marling
    Feb 14, 2026
    1.0
    I mail packages to my grandkids in San Antonio & this is their post office. Several times they go missing for days after tracking says they are out for delivery. Most recently, (2/13/2026) it was delivered in a parcel locker,but no key was put in the mail box. Either, they didn't actually deliver the package, or, they put the key in the wrong mailbox. So we are at the mercy of whom ever has the key. From now on I'll be using UPS.
  • GC
    gustavo charria
    Feb 3, 2026
    5.0
    A VERY NICE lady took care of us for passport issues. Did not get her name, but she was really nice and effective. No issues, excellent...will definitely go back here in the future!
  • IE
    inez escobar
    Feb 2, 2026
    2.0
    One of the workers there, I believe his name was Zake or Zeke or something like that, was a bit impudent. Maybe it was his stoic demeanor or maybe it was the way he repeated something to me in a condescending way. Overall, quick and decent experience but maybe tell that guy to ease up a bit. It’s very off putting at the very least.
  • BS
    Brent Strong
    Jan 31, 2026
    5.0
    This is the best post office in town. Brandy, Zake, Esther, Wesley & AJ all do a great job of taking care of customers quickly. They also get to know the regulars and keep this post office so pleasant to visit!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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