United States Postal Service

3.4
624 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10410 Perrin Beitel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10410 Perrin Beitel Rd, San Antonio, TX
78284, United States

Hours

Reviews

3.4
624 reviews
5 stars
300
4 stars
86
3 stars
22
2 stars
21
1 star
195

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for being friendly and helpful, many others reported rude and unprofessional behavior from employees.

Wait Times

Numerous reviews highlighted long wait times for service, particularly for passport applications, with some customers waiting several hours.

Package Delivery Issues

A significant number of customers experienced delays and issues with package deliveries, including lost packages and poor tracking.

Facility Management

Customers expressed frustration over the lack of organization and staffing, leading to inefficient service and inadequate facilities.
  • TG
    Tenay Gomez
    Dec 30, 2025
    5.0
    Exelente lugar yo constantemente necesito hacer envios y este lugar me a facilitado su servicio con tanta amabilidad,casi nadie habla espaňol pero El solo hecho de intentar una comunicacion y no tratarnos con racismo a Las personas Latinas que no hablamos ingles fluido esto los hace tan diferente a otros lugares. Estoy muy complacida y les doy 5estrellas bien merecidas.
  • IU
    iko usa
    Dec 29, 2025
    5.0
    This is the best post office ever! When a line formed, the postmaster himself came over and offered to help. Every staff member was kind and greeted us with a smile. Carlos, who assisted us, was knowledgeable and incredibly kind. It was a truly memorable and warm welcome for us. Thank you so much!! You made our day wonderful!
  • DD
    DrA’
    Dec 22, 2025
    5.0
    Shout out to Mr John(supervisor) for coming out to see about the customers insuring the line would move swiftly despite the holiday rush. Thank you 🙏
  • JP
    J P
    Dec 22, 2025
    1.0
    Three days before Christmas and just one person working. The line is to the front door. Terrible management.
  • NS
    Natalie S
    Dec 1, 2025
    5.0
    I love this post office. Every staff member I have ever encountered has been super courteous and helpful. I will drive here from across town.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.