Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 10250 John Saunders Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
10250 John Saunders Rd, San Antonio, TX
78246, United States
Hours
Reviews
2.7
237 reviews
5 stars
90
4 stars
9
3 stars
6
2 stars
15
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several specific complaints about individual employees.
Operational Issues
Frequent complaints about the post office closing early, long wait times, and inconsistent service hours.
Package Handling
Numerous reviews mentioned issues with lost or damaged packages, leading to frustration among customers.
Positive Experiences
Some customers praised specific employees for their helpfulness and professionalism, highlighting a few positive interactions.
Accessibility
The extended hours, including late-night and weekend availability, were appreciated by customers needing flexible service.
- MRMarcos RodriguezOct 26, 20252.0Shockingly rude or shockingly nice; visibly watched my fragile packages get thrown into the back. A shame this is the only late open post office, or that a few people here seem to hate their job with fervor.
- TMTany McSep 12, 20251.0Go to this location if you have plenty of Time or you know how to use the self service machine. I was short on time because I went during my lunch break. Only one lady in front of me. I have two packages one with QR Code and the other one needs a label. Once at the counter the clerk (an older lady) tells me that I need to buy one of the supply labels they have there to attach to the package??? I thought they printed a label when you pay for shipping. Anyways, I get out of the line to fill out one of their supply labels, It starts getting busy, once I’m done with the label the line is long and have to wait another 15 minutes for her to PRINT A LABEL and stick it to package. 🤦🏼♀️ Additionally, noticed another clerk being very rude and disrespectful to two men that could not speak English very well and they were not being rude at all. Very disappointing. This serves as a lesson, should’ve used the self serve kiosk or just gone to my usual USPS office.
- SESandra EspinoAug 30, 20251.0Pésimo sevicio … y además, caro! 😡😡😡 Terrible service, and also, expensive.😡😡😡
- TCTasha ChenelAug 16, 20252.0Experienced a significant gap in customer service and professionalism at this location. My initial interaction with one clerk went beyond a refusal to help - it was marked by subtle hostility and active disengagement, turning an unhelpful interaction into an openly disrespectful one. I was genuinely relieved to be assisted by Annabel, whose professionalism and clarity were a BLESSING Aafter an otherwise ugly experience. The first clerk told Annabel she would fail a secret shopper test for protocol, yet the irony is that this clerk could have failed for customer care where Annabel excelled!! Secret Shoppers measure not only compliance but also the ability to inform, guide, and resolve for the customer. This experience reflects a deeper disregard for some USPS workers value for customers and for USPS’s own standards of accountability and service principles. The first clerk refused to identify herself. Avoiding responsibility does not erase the issue, it reinforces the need for this type of feedback.
- SGSebastien GAug 6, 20251.0I would like to extend my deepest resentment for this location after the unbelievable nightmare that has taken place over a package of mine. In late June, I was supposed to have a package delivered to my doorstep, instead the mailman never knocked & instead left a slip in my mailbox that's nowhere near my apartment, to go pick up my package. I went to pick it up, informed them that the name on the package was a nickname, & was told I was not allowed to collect it. Even though in the past, I had been told on more than one occasion that it was fine, as long as I let them know. I then provided as much evidence as I could gather, proving that I was who I said I was, & I was handled very rudely by the staff member, & ultimately refused my package worth 500$. I was then told it would be sent back, which it wasn't, I had to go in on a separate day to complain about why it hadn't moved, & they refused to let me speak to the supervisor. And now because of the amazing service of this location & it's staff, I didn't receive my package in time for the extremely expensive event it was meant for to begin with. I truly hope I never have to deal with this location or it's staff ever again. It is extremely unprofessional that the fate of your package is left up to whichever employee you get at any given time.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on 10250 John Saunders Rd?
You can send mail and ship packages, get money orders, rent PO boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services. An appointment is recommended, and you should complete the passport form before applying.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online, although limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service on John Saunders Rd?
The Post Office is open Monday through Saturday from 8:00 AM to 10:00 PM and Sunday from 1:00 PM to 8:00 PM.
How can I reserve a PO Box at this Post Office?
You can search availability and reserve a PO Box online at the USPS website, then complete the setup in person at your local Post Office.
Are PO Boxes accessible after normal lobby hours?
Most USPS locations provide 24/7 access to PO Boxes in the lobby, but access hours vary by location. Check with this Post Office for details.
Is there a nearby coffee shop if I want to grab a drink before or after visiting the Post Office?
Yes, Starbucks is located nearby, making it convenient to enjoy a coffee before or after your visit to the Post Office.
How can nearby car rental services help me when visiting the Post Office?
Car rental agencies such as Hertz and Enterprise Rent-A-Car nearby provide convenient transportation options if you need a vehicle for travel after completing postal services.
Are there nearby travel and airline services around the Post Office for customer convenience?
Yes, nearby airlines and airport terminals like Delta Cargo, American Airlines Inc, and Signature Flight Support offer travel services, making it easy for customers to handle shipments or travel plans.
How can the proximity of medical and emergency services impact visitors to the Post Office?
Nearby medical services such as Methodist AirCare 1 and Capture Rx provide added reassurance for visitors who may need urgent healthcare or medical support in the area.