United States Postal Service

2.8
248 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10250 John Saunders Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10250 John Saunders Rd, San Antonio, TX
78246, United States

Hours

Reviews

2.8
248 reviews
5 stars
96
4 stars
10
3 stars
7
2 stars
17
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Customers noted that service can be slow, with long wait times and issues with staff availability, particularly during busy hours.

Hours of Operation

The extended hours, including late nights and weekends, are appreciated by many customers, providing convenience for those with busy schedules.

Package Handling

There are numerous complaints about mishandling of packages, including lost items and rough treatment, leading to customer dissatisfaction.
  • SG
    Susan Grewe
    3 days ago
    5.0
    Excellent staff. Very efficient and friendly.
  • PP
    PRS
    3 days ago
    2.0
    They're not letting you use the kiosk to create a label and send a pkg 🤷🏽‍♀️We can have people living in outer space for a year!!! Don't you think the postal service can have the automated system operational on Saturdays?!? Seriously. REALLY?!?
  • KR
    Kayt Roberto
    Dec 20, 2025
    5.0
    It's a post office. They mail things and sell stamps. I have no criticisms. Five stars.
  • KR
    Kantian Rants
    Dec 13, 2025
    5.0
    Hours until 10:00pm Monday through Saturday??!! Amazing. Came on a Saturday morning was seen in a dash. Aside from the building being warm and humid I have no complaints.
  • BB
    BN
    Dec 6, 2025
    1.0
    It is ASTONISHING how condescending and hostile the three members of staff my family just encountered were. Joshua, Miriam (I think) and one other woman. They were short, rude, and openly spoke about my family to one another in our presence. Perhaps they needed a snack or a nap; regardless, my husband and I felt extremely unwelcome. Weird thing to feel engaging in a basic transaction at the USPS. I thanked them for their hospitality and left as quickly as I could to avoid inconveniencing them further.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.