United States Postal Service

2.1
385 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7411 Barlite Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7411 Barlite Blvd, San Antonio, TX
78224, United States

Hours

Reviews

2.1
385 reviews
5 stars
86
4 stars
16
3 stars
9
2 stars
13
1 star
261

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with a lack of basic customer service skills.

Long Wait Times

Frequent complaints about long lines and slow service, often with only one employee working at the counter.

Mail Issues

Numerous reviews highlighted problems with lost, stolen, or misdelivered mail and packages.

Management Concerns

Customers expressed frustration with poor management and lack of accountability for service issues.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific employees.
  • ER
    Erica Rodriguez
    4 days ago
    1.0
    If I could give this post office a zero I would. Came in to get my daughters passport waited in the correct line and luckily I told my daughter to stand in regular lane and when she got up to the lane after 30min they told her she needed to get her photos done at a walgreens or cvs and the girl that does the passports wouldn't be in for another 15-20min.
  • JZ
    jonathan zayas
    5 days ago
    1.0
    Super slow one clerk only 🤦🏻‍♂️
  • MA
    Matt in Christ Always
    6 days ago
    1.0
    This office is very chaotic always no employees here to serve you accordingly or have consideration for those elderly and or Disabled. I'm not able to stand for 40 min or more in a line that's slow moving and customer service that is very unacceptable. Here, They have two lines hardly even moving... mentally staff is either absent or very inefficient to help with just picking up or getting keys. I can't believe there's people drawing a check here but didn't know what they are doing and I'm going to talk to all these people that are so called in charge.. Look at this photo I almost poked my hand trying to balance myself almost got shredded here. Another complaint just doesn't make sense here and they are going to tell me they are on it.. That's a lie. People make you voices heard we do not have to put up with this. I'm not!!!
  • RB
    Rosendo Bermudez
    Jan 2, 2026
    1.0
    First time in this office The line is this long. They have no urgency, or concern for customers. Spend more the 45 minutes just for address change ( did it on-line but they requested additional identity verification) if YOU are able to go elsewhere, I’d highly recommend.
  • GP
    Gabby Patton
    Dec 20, 2025
    1.0
    When I say I HATE having to come to this post office. The line is this long. Every day. No matter the time. They have no urgency, or concern for customers. I watched a woman stand at the “quick service door” for over 20 minutes with no assistance. When someone finally opened it - not for her, but a different customer — she asked if anyone would tend the door. The employee literally said, “I mean if they haven’t answered yet, probably not. It’s hit or miss” - LIKE. WHAT?! This review won’t matter to them but if YOU are able to go elsewhere, I’d highly recommend.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.