Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 702 Richland Hills Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
702 Richland Hills Dr, San Antonio, TX
78245, United States
Hours
Reviews
1.6
1,169 reviews
5 stars
143
4 stars
32
3 stars
22
2 stars
47
1 star
925
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers consistently reported long lines and wait times, often exceeding 30 minutes, leading to frustration.
Customer Service Issues
Many reviews highlighted poor customer service, including rude staff interactions and lack of assistance.
Delivery Problems
Numerous complaints were made regarding lost packages, incorrect deliveries, and issues with mail theft.
Understaffing
The post office is frequently described as understaffed, contributing to the long wait times and poor service.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, overall experiences varied widely.
- FGFernanda Gomes3 days ago5.0Great service!!! We went for a passport walk in, they were super nice and we were able to get everything done!
- ALAlexis LopezJan 3, 20261.0They never answer the phone and lines are ridiculously long ALWAYS. I’ve gotten there at the crack of dawn and their lines are still long
- JHJeremiah HaynesDec 23, 20255.0I went here to drop off a package, they had a self service kiosk. I got my label as fast, it was fast, as heck, the line isn't so bad, the staff was friendly and resolved all issues I had. And I was out in minutes, feeling free.
- JJJennDec 12, 20255.0Nick Feydo is always on time and is friendly along with extremely professional! He provides excellent customer service and is always responsive to any issues ever provided at our property!
- YDYolanda DavilaDec 8, 20251.0Why are you people posting incoming mail that doesn’t get delivered on that day ?? We have mail thieves that break into our mail boxes daily !!! Change the delivery time for daylight at least !!!! Most likely their internal personal is stealing our mail and packages ‼️‼️ Never received my christmas packages dated 12/26/25 and didn’t notice that the animals had broken into our neighborhood mailboxes 💯💯💯
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services does the United States Postal Service at 702 Richland Hills Dr offer?
You can send mail, ship packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time U.S. Department of State passport applications and can usually take your passport photo as well. Please print and complete your application before your visit.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment using the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of this USPS location?
The Post Office is open Monday through Friday from 8:00 AM to 5:30 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Can I rent a PO Box at this Post Office?
Yes, you can apply for a PO Box online or in person at this location. Prices vary, so check availability and pricing online by entering your ZIP code.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check directly with the Post Office for specific lobby hours.
What options do customers have for nearby dining before or after visiting the Post Office?
Nearby dining options include Bojangles-San Antonio for chicken and fast food, Smashburger for burgers, Sonic Drive-In for burgers and fast food, Jimmy John's for sandwiches, and Tacos El Rodeo De Jalisco for Mexican cuisine.
Are there any nearby beauty and grooming services close to the Post Office?
Yes, customers can visit Esther’s Hummingbird Boutique, LLC for boutique and hair supplies, Angelic Nails for nail and beauty salon services, and Clip N Flip for hair salon and hair removal services.
What hotels or accommodations are near the USPS location for travelers?
Nearby accommodations include Spark by Hilton San Antonio near SeaWorld and Comfort Inn Lackland AFB for convenient stays near the Post Office.
How can I schedule a passport appointment online?
You can schedule your passport appointment using the USPS online scheduler available at https://tools.usps.com/rcas.htm.