Brand Certified
United States Postal Service
1.7(1181 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
702 Richland Hills Dr, San Antonio, TX
78245, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 702 Richland Hills Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
702 Richland Hills Dr, San Antonio, TX
78245, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.7
1,181 reviews
5 stars
146
4 stars
32
3 stars
22
2 stars
49
1 star
932
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rudeness and unprofessional behavior from staff.
Long Wait Times
Numerous reviews mention consistently long lines and wait times, often exacerbated by understaffing.
Delivery Issues
Customers frequently reported problems with package deliveries, including lost packages and incorrect deliveries.
Passport Services
Many customers expressed frustration with the passport application process, citing misinformation about walk-in hours and inadequate staffing.
Overall Satisfaction
Overall, many customers expressed dissatisfaction with the service, describing it as inefficient and unorganized.
- LELinda E. Eaton3 days ago1.0Richland Hills Branch PO: Waiting for a while at the back window for someone to come. No one came until I yelled hello only to have him say that he was closed. There are NO Signs on the window for closing times. It’s sad that we are at the mercy of rude PO workers!
- SBShae BFeb 19, 20261.0Absolutely horrible experience constantly. This location and the delivery person/ people assigned to my area are the absolute worst. My mail is always misplaced or I don’t ever get my packages. They won’t come actually get mail when you schedule a pickup. I truly don’t understand how incompetent you must be to not be able to follow simple directions or tasks. Any request I’ve made for missing mail has never bee fulfilled. No communication, these people DO NOT CARE. It’s never ending and I know nothing I can do will change this. It’s truly unfair and not right these delivery people lie that they’ve placed a locket key in my box. No you didn’t. I’ve had checks go missing or sent back for no reason, packages that say a key is left and delivered but nothing is on my box. These people lie and are not smart enough to do this job. Please hire better workers.
- TAtaha alhayderFeb 18, 20261.0This is the 3 times my mail shows delivered on the website and emails notifications but nothing in my mail box I lost government letters and identification because them and they are not doing anything to my mail carrier because he through my mail in the trash and in his computer saying delivered this is so unacceptable and I can’t believe this is the USPS. 3 times all my mail was gone in 4 months this is intentional but I don’t know why no one doing anything and they don’t even hear people when I complain So much unprofessional people and there are no way to talk to someone in charge of them
- OOOliviaFeb 12, 20261.0Never in my life have we lived somewhere where the USPS is such a cluster! Today marks the THIRD lost package in the last six months. Today's incident is absolutely not due to vandalism or theft. Providing the tracking info at the USPS is worthless as they are unable to provide any new information. Tracking shows delivered in box but reality is, that is not the case. I understand the bandwidth of the mail carrier however if this is a recurring situation, maybe a bit more attention to detail is warranted. Absolutely disgusted at this use and waste of our tax dollars.
- VGVanessa GarciaFeb 11, 20261.0Horrible office. Was supposed to get 2 packages from the same sender delivered the same day. Only received 1 and the other package says insufficient address and will be returned to sender. HOW CAN ONE PACKAGE HAVE A DIFFERENT ADDRESS lTS FROM THE SAME PERSON! I called the regional office and spoke to someone she agreed with me and was so nice too bad she doesn’t work here !! I’ve been trying to call all afternoon can’t get a hold of anyone. Tried calling this morning and it says it’s closed when I know you open at 8am!!! Now I have to go down there for YOUR mistake !
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services does the United States Postal Service at 702 Richland Hills Dr offer?
You can send mail, ship packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time U.S. Department of State passport applications and can usually take your passport photo as well. Please print and complete your application before your visit.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment using the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of this USPS location?
The Post Office is open Monday through Friday from 8:00 AM to 5:30 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Can I rent a PO Box at this Post Office?
Yes, you can apply for a PO Box online or in person at this location. Prices vary, so check availability and pricing online by entering your ZIP code.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check directly with the Post Office for specific lobby hours.
What options do customers have for nearby dining before or after visiting the Post Office?
Nearby dining options include Bojangles-San Antonio for chicken and fast food, Smashburger for burgers, Sonic Drive-In for burgers and fast food, Jimmy John's for sandwiches, and Tacos El Rodeo De Jalisco for Mexican cuisine.
Are there any nearby beauty and grooming services close to the Post Office?
Yes, customers can visit Esther’s Hummingbird Boutique, LLC for boutique and hair supplies, Angelic Nails for nail and beauty salon services, and Clip N Flip for hair salon and hair removal services.
What hotels or accommodations are near the USPS location for travelers?
Nearby accommodations include Spark by Hilton San Antonio near SeaWorld and Comfort Inn Lackland AFB for convenient stays near the Post Office.
How can I schedule a passport appointment online?
You can schedule your passport appointment using the USPS online scheduler available at https://tools.usps.com/rcas.htm.
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