Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 702 Richland Hills Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
702 Richland Hills Dr, San Antonio, TX
78245, United States
Hours
Reviews
1.6
1,156 reviews
5 stars
138
4 stars
32
3 stars
22
2 stars
47
1 star
917
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers consistently reported long lines and excessive wait times, often exceeding 30 minutes.
Customer Service Issues
Many reviews highlighted poor customer service, including unhelpful staff and lack of knowledge regarding services.
Lost Mail and Packages
Numerous complaints were made about lost mail and packages, with customers expressing frustration over missing items.
Staffing Problems
The post office is frequently described as understaffed, leading to inefficient service and overwhelmed employees.
Mixed Experiences
While some customers praised individual employees for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
- HCHarmony CurtisNov 18, 20255.0I had such a fantastic experience at the post office today, thanks entirely to Frank! He was incredibly helpful and patient while I was dealing with a somewhat complicated shipping issue. Instead of just pushing me through the line, Frank took the time to explain my options clearly and calmly. He truly went above and beyond to make sure my package was handled correctly.
- RFRodolfo FrancoNov 18, 20251.0They keep messing deliveries constantly, have complained numerous times and the service is still awful. Latest is they delivered a parcel to a.larger mailbox, but left me a key for it that’ was the wrong key.
- TTTennesseeNov 12, 20251.0Came to pick up mail the lady at the window was rude and disrespectful.
- CSChristine SifuentesNov 12, 20251.0Wish it would let me give this post office zero stars. They literally have the worst turn over here, they also know that someone has the master key to mailboxes in the area of their deliver radius but do not have the common courtesy to let people know. Please watch your mail, this office is a breeding ground for fraudsters. I’ve caught this post office with numerous mistakes, no help from them and can’t even process a forward mail request properly. Postal Inspector is a joke as well zero follow up or call back. Negligent and turning a blind eye to it is shameful.
- ALAmanda De LeonNov 8, 20251.0Have tried to get our passports done here 3x now… each time have been told to bring different paperwork.. each time turned away because we didn’t “bring the right paperwork”.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services does the United States Postal Service at 702 Richland Hills Dr offer?
You can send mail, ship packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time U.S. Department of State passport applications and can usually take your passport photo as well. Please print and complete your application before your visit.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment using the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of this USPS location?
The Post Office is open Monday through Friday from 8:00 AM to 5:30 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Can I rent a PO Box at this Post Office?
Yes, you can apply for a PO Box online or in person at this location. Prices vary, so check availability and pricing online by entering your ZIP code.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check directly with the Post Office for specific lobby hours.
What options do customers have for nearby dining before or after visiting the Post Office?
Nearby dining options include Bojangles-San Antonio for chicken and fast food, Smashburger for burgers, Sonic Drive-In for burgers and fast food, Jimmy John's for sandwiches, and Tacos El Rodeo De Jalisco for Mexican cuisine.
Are there any nearby beauty and grooming services close to the Post Office?
Yes, customers can visit Esther’s Hummingbird Boutique, LLC for boutique and hair supplies, Angelic Nails for nail and beauty salon services, and Clip N Flip for hair salon and hair removal services.
What hotels or accommodations are near the USPS location for travelers?
Nearby accommodations include Spark by Hilton San Antonio near SeaWorld and Comfort Inn Lackland AFB for convenient stays near the Post Office.
How can I schedule a passport appointment online?
You can schedule your passport appointment using the USPS online scheduler available at https://tools.usps.com/rcas.htm.