Brand Certified
United States Postal Service
3.2(121 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
9211 Broadway, San Antonio, TX
78217, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 9211 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
3.2
121 reviews
5 stars
61
4 stars
5
3 stars
4
2 stars
3
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like David and Marco for their exceptional service.
Long Wait Times
Several reviews mentioned long wait times and insufficient staffing during busy periods, leading to frustration among customers.
Phone Accessibility
Numerous customers expressed dissatisfaction with the inability to reach the post office by phone, reporting that calls often go unanswered.
Package Handling Issues
There were multiple complaints regarding lost or misdelivered packages, with customers feeling that the staff did not take accountability for these issues.
Mixed Experiences
While many reviews were positive, there were also significant negative experiences reported, indicating a lack of consistency in service quality.
- THTheresa Hecker6 days ago5.0Went for wedding stamps because my local PO had zero! Marco was great and they had plenty!
- TTTX_507Feb 2, 20265.0I started coming here a year ago when I had a job in the area and I still come. Great service, nice people that work here. I don't live in the area and this one is better than the one near where I live.
- ABAmanda BlakelyJan 29, 20261.0So because 78217 mail man takes off work that means we don’t get mail (on those days )I went up there to tell them this TODAY and they denied it and sent me back out the door where I then waited until the time he said (not later than 5:30) when explaining to me that when a worker takes off, the mail gets split up onto different routes to make sure we still get it (a automatic response)and that’s absolutely not the case !!! every time our mailman has taken off work we don’t get the mail that day and that is not OK or lawful might I add so now I went back like he asked and waited until 5:30 and have ring camera footage to show NO ONE MAIL truck pulled up today what’s the resolution???
- SSSarahJan 8, 20265.0Friendly service and much better selection of stamps than the Austin Highway location. They had MANY forever stamps to choose from!
- SSSashaMar 1, 20225.0Awesome post office. David helps me get everything sorted out quickly and efficiently. Employees here actually help and like their job unlike the Henderson Pass location.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on 9211 Broadway?
You can send mail and ship packages, purchase money orders, get Post Office™ boxes, apply for passports, buy gift cards, and more.
Does this Post Office accept first-time passport applications and take passport photos?
Yes, this location accepts first-time passport applications and offers passport photo services by appointment.
Is an appointment required for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the USPS at 9211 Broadway?
Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 8:00 AM to 12:30 PM, and closed on Sunday.
Can I get a PO Box at this location, and how do I apply?
Yes, you can apply for a PO Box online or in person at this Post Office with two valid IDs. Visit https://www.usps.com/manage/po-boxes.htm to start online.
Are PO Boxes accessible after hours at this Post Office?
Most USPS locations provide 24/7 access to PO Boxes in the lobby, but hours may vary, so check with your local Post Office for specific times.
What nearby postal services are available around the United States Postal Service on Broadway?
Nearby postal services include the United States Postal Service, US Post Office, and Post Office North Broadway for additional mailing and shipping needs.
What dining options are available near the United States Postal Service on 9211 Broadway?
You can visit nearby restaurants like Agave Grill, Texas Poke Hunters, and Cherry's Costumes Galore for Tex-Mex and other dining experiences before or after your visit.
Are there professional services near the USPS at 9211 Broadway that I can visit?
Yes, nearby professional services include VictRi Consultants LLC for bookkeeping, Creative Business Solutions for financial services, and Aspell Services for event planning.
How can I make an appointment or schedule passport services at this Post Office?
Use the online scheduler available at https://tools.usps.com/rcas.htm to book your passport service appointment.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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