United States Postal Service

3.2
115 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 9211 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9211 Broadway, San Antonio, TX
78217, United States

Hours

Reviews

3.2
115 reviews
5 stars
57
4 stars
4
3 stars
4
2 stars
3
1 star
47
  • MC
    Monica Corona
    Jun 26, 2025
    5.0
    In a span of 22 years, of all the various Post Office locations I’ve been to in San Antonio, this one on Broadway 78209 stands out in customer service. Even when the customer line gets long the clerks, to be specific David and Marco, who I personally find excel in their service, are professional, efficient, always very polite and kind (a rare service quality to be found at the USPS customer locations), giving each customer -regardless of their ethnicity and/or language barrier- a respectful and professional assistance and treatment. Unquestionably my favorite location in this city.
  • NO
    Nancy Ortiz
    Aug 16, 2023
    1.0
    The employees at this post office never answer their phone. It just rings & rings forever. I've called them on different days and still no answer. I hope their manager sees this review so he can ensure that their employees are doing their job. What's the point in having a phone if no one is going to answer it?
  • LG
    Lori Guardado
    Sep 10, 2022
    5.0
    I have never had any bad experiences at this location. Everyone if friendly. It's the customers that make you wait , and that gets frustrating
  • CF
    Corey Flores
    Dec 8, 2018
    1.0
    Horrible customer service, lost my package. Redirected me to another location. I went there and the main post office told me they are wrong and gave me transcripts of my package being there. They were to lazy to look and call for a supervisor. Didnt want to track my package or go further. Supervisor at perrin beitel apologized on behalf of the 2 broadway clerks at the front. Older lady and tall guy with glasses.
  • JC
    John Colucci
    Feb 4, 2015
    5.0
    This is by far the best post office I have been to in San Antonio due to the customer service and short waiting time. I would rate every other post office experience I have ever had as a 0 star review. This was the first time I have been to this location; there was only 1 person in line when I arrived and he was finished in less than 2 minutes. The USPS clerk was quick, knowledgeable, and very customer-oriented. I believe Ragy was his name; BEST post office clerk on the planet I think.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.