United States Postal Service

3.0
172 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3918 Clark Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3918 Clark Ave, San Antonio, TX
78223, United States

Hours

Reviews

3.0
172 reviews
5 stars
73
4 stars
11
3 stars
3
2 stars
7
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost packages, misdelivered mail, and poor tracking support indicate significant delivery problems.

Staffing and Efficiency

Customers frequently mention long wait times and understaffing, leading to frustration during busy hours.

Communication Problems

Many customers express difficulty in reaching the post office by phone, with reports of calls going unanswered.
  • RW
    Robert Warthen
    Dec 9, 2025
    5.0
    Awesome services.
  • TT
    Tierra Toney
    Nov 10, 2025
    1.0
    April who works at the front desk is extremely rude. I had my hand out to get the letter and she put it on the desk. Customer service like this is a disgrace and the employees here need training on social skills.
  • VW
    Valencia Williams
    Oct 30, 2025
    5.0
    Great customer service 👏
  • MV
    Maricella Vargas
    Sep 19, 2025
    1.0
    Super rude and unhelpful
  • AH
    Adanary Hurtado
    Aug 19, 2025
    5.0
    La señora que me atendió muy amable y resolvió mis dudas el mejor servicio que eh tenido en una oficina postal.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.