Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5837 De Zavala Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
692 reviews
5 stars
124
4 stars
41
3 stars
28
2 stars
25
1 star
474
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising individual staff members for their helpfulness, while others report rude and unprofessional behavior from employees.
Efficiency
Customers frequently mention long wait times and inefficiencies in service, particularly regarding package delivery and passport services.
Communication Issues
Many reviews highlight problems with the post office's communication, including unresponsive phone lines and discrepancies between online information and actual services.
Package Handling
Numerous complaints about lost or misdelivered packages, indicating a significant issue with package handling and delivery reliability.
Overall Experience
While some customers report positive experiences, a significant number express frustration and dissatisfaction with the overall service quality.
- AMAlec Manley4 days ago5.0Extremely helpful and kind staff, contrary to experiences I’ve had in the past. Great experience!
- ECElisabeth Cooper6 days ago1.0Very disappointed by Randy and Vincent. They also don’t have an accurate phone number online.
- AAAfnanNov 17, 20251.0I usually don’t leave reviews, but I feel this needs to be said. There is a woman who works at this USPS location (an African American lady) who has been consistently rude to me every time I visit. She never speaks politely, doesn’t try to help, and often dismisses me by saying “I can’t help you” without even trying. I truly believe that if you work in a place that serves the public, you should be professional and respectful to everyone, no matter where they come from or what they look like. I always come in politely, and I leave feeling disrespected. I hope management takes this seriously. Customers deserve fair and respectful treatment.
- SCSiller ContractingNov 10, 20251.0Extremely disappointed with the experience at this post office. From the moment we walked in, the staff was rude and dismissive. We had an appointment to renew my daughter’s passport — confirmed and on time — yet when it was finally our turn, we were told that all evening appointments had been canceled with no explanation whatsoever. No notice, no apology, and no effort to help us reschedule. This level of unprofessionalism is completely unacceptable, especially when families take time out of their day for something as important as a passport renewal. I hope management takes this seriously and addresses how poorly customers are being treated here.
- ADA’mya DNov 5, 20251.0Ordered package from TikTok shop and was notified that my package was “unable to be delivered due to insufficient address”. I’ve been trying to get ahold of the store for 2 days and can never reach anyone. Called USPS customer service and they told me that they couldn’t help me and I had to call the store to schedule redelivery even though I advices that I had called about 10 times with no luck. This company is the only one that has trouble delivering my packages.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5837 De Zavala Rd?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time U.S. Department of State passport applications and can also take your passport photo with an appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online. Limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 5837 De Zavala Rd?
The location is open Monday through Friday from 8:00 AM to 5:30 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website, then complete the setup in person at this location.
Are the PO Boxes accessible after normal lobby hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so you should check with your local Post Office.
Where is the United States Postal Service at 5837 De Zavala Rd located?
It is located in San Antonio, Texas, with the postal code 78249, in the USA.
What nearby dining options are available if I want to eat before or after visiting the Post Office?
Nearby dining options include Taste of India, Rome's Pizza, Charleys Cheesesteaks and Wings, Brevity Coffee, Taste of Malabar, and Buffalo Wild Wings.
What transit or service locations are close to the Post Office that might help with package sending or receiving?
Nearby service locations include USPS Collection Point for food delivery and storage, and Hertz car rental which may assist with transport needs.
Are there any entertainment options near the United States Postal Service at 5837 De Zavala Rd?
Yes, Paladium Movie Theatre 17 is a nearby cinema where you can enjoy movies before or after your visit to the Post Office.