United States Postal Service

2.0
700 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5837 De Zavala Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5837 De Zavala Rd, San Antonio, TX
78249, United States

Hours

Reviews

2.0
700 reviews
5 stars
127
4 stars
41
3 stars
28
2 stars
25
1 star
479

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly regarding passport services and general inquiries.

Service Efficiency

Long wait times and inefficiencies were frequently mentioned, with customers expressing frustration over slow service and disorganization.

Package Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers feeling their mail was not handled properly.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, overall sentiment leaned towards dissatisfaction with the service quality.
  • FG
    Fernanda Gomes
    3 days ago
    5.0
    NO PASSPORTS ON SATURDAYs!!!!! We went today and they have notices there saying that. If you need a Saturday walk in go to the 702 RICHLAND HILLS DR, SAN ANTONIO, TX 78245-9998 location.
  • FM
    Fernando Martinez
    Jan 3, 2026
    1.0
    This is an absolute garbage mail carrier, in terms of actually getting your mail, filing insurance claims against lost packages. Will 100% waste your time.
  • GG
    Gamaniel Galindo
    Dec 28, 2025
    1.0
    The customer service here is horrible and disgusting they individual was like just oay for postage at the machine I told them I didn't want buy more than 1 stamp ridiculous I just wanted stamp and they refused
  • CE
    Clayton Evans
    Dec 22, 2025
    1.0
    Place suck , machines down etc I see why The current government want to privatize the mail etc it's BS 💯
  • RM
    Ryan M
    Dec 13, 2025
    1.0
    I love how the worthless postal service closes at noon on a Saturday during the holidays. Absolutely absurd.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.