United States Postal Service

2.6
291 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4835 Medical Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4835 Medical Dr, San Antonio, TX
78229, United States

Hours

Reviews

2.6
291 reviews
5 stars
98
4 stars
12
3 stars
7
2 stars
12
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the treatment they received.

Service Efficiency

Customers reported long wait times and inadequate staffing, leading to frustration during visits.

Passport Services

Many reviews specifically criticized the passport application process, citing unprofessional behavior and lack of assistance from staff.

Cleanliness and Organization

Several customers noted issues with the cleanliness and organization of the post office, contributing to a negative experience.

Mixed Experiences

While many reviews were negative, a few customers did report positive interactions with specific staff members.
  • GC
    Gabriel Castaneda
    2 days ago
    3.0
    Just like any other post office
  • KK
    Kristen
    Dec 27, 2025
    5.0
    This location of the United States Postal Service is absolutely fantastic!! :-) The staff are always very kind & helpful when I visit, and the space is very clean + well-kept. The wait is never particularly long, and they have great parking outside the store. Another huge bonus is that they are open on Saturday mornings, which is awesome! It makes things so much easier to have the option to drop items off for shipping on weekends. Thanks so much, USPS!!
  • GB
    Green Burg
    Dec 16, 2025
    1.0
    USPS 3 day primary flat rate package was paid in full and sent from at Daytona Beach. USPS in San Antonio did not delivered and/or left any notifications at the door?! After 7 Days.. I'm calling requesting explanation for none delivery ..and I'm told.. there is additional charge for this package because was mislabeled in Daytona Office?! I asked..why there was no notification at the door about it? "I don't know, I have to ask mailmen"... she answered?! Merry Christmas!
  • EL
    Elisa Liu
    Dec 8, 2025
    1.0
    The person who helped me provided terrible service; she was rude, unable to assist me, and refused to deliver the package even though it was addressed to me. I used my sister's address because I wanted a gift for my mother, but she said she had to verify the address. My brother-in-law went to show them the contract with the correct address, but they still refused to deliver the package. The service was awful; I expected friendly and professional service, but the woman in charge of deliveries treated us differently simply because we spoke Spanish.
  • DB
    Demitra Borrero
    Dec 8, 2025
    1.0
    I had one of the most terrible experiences I’ve ever had at a public service office. Multiple women who work there, one is Danielle, I believe, are all the rudest public servants I have ever met. I worked in libraries for 14 years and I cannot imagine speaking to the public the way they did. I know the quality of the postal service has gone down in the last decade but I did not expect all customer service principles to get thrown out the window. Truly a terrible experience. I will only be going back to fill out a formal survey on my next transaction. I hear the people at the Huebner office are much more knowledgeable and helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.