The UPS Store

4.3
115 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0850 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across The Street From Heb.

Details

  • DeliveryNot available

Location

The UPS Store
14546 Brook Hollow Blvd, San Antonio, TX
78232, United States

Hours

Reviews

4.3
115 reviews
5 stars
94
4 stars
1
3 stars
1
2 stars
4
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and helpful staff, particularly highlighting employees like Maria, Brent, and Edna for their professionalism and patience.

Negative Experiences

Some customers reported rude behavior from certain staff members, leading to negative experiences and dissatisfaction.

Efficiency

Many reviews noted the efficiency of service, with staff handling multiple customers quickly and effectively, especially during busy times.

Mixed Feedback on Management

While some customers appreciated the management's responsiveness, others expressed frustration over unresolved issues and lack of accountability for lost packages.

Positive Environment

The store was described as having a welcoming atmosphere, with several customers mentioning the friendly vibe and community feel.
  • MV
    Mona Vargas
    Oct 18, 2025
    5.0
    Great service here. I’m sure I’m a headache with all my Amazon packages. I appreciate all the help each of you provide every time.
  • CQ
    Christy Quinn
    Oct 10, 2025
    1.0
    The person on the phone claimed that he was the Manager and continued to raise his voice eventually yelling at me on the phone. I am a business owner myself, I cannot believe a Manager would treat a customer with such disrespect.
  • FQ
    Frankie Q.
    Aug 18, 2025
    5.0
    This rating and review are directly for the young man (didnt catch his name, but I think he was the only one there) who helped me yesterday (Aug 17th, just after 11am)! I had a large amazon box that I needed help getting out of my trunk. I asked him if he could help me get it inside and without hesitation he came out and just carried it in himself! It saved my back, truly lol. He was a pleasure with that and other returns I had. I typically have a positive experience with UPS and their in-store staff, but this was the cherry on top! Thank you again and give that young man a raise! šŸ¤—šŸ™ŒšŸ»
  • KW
    Kim Wiseman
    Jul 24, 2025
    5.0
    All staff are super friendly and helpful
  • MR
    Margaret Reichenberg
    Jun 5, 2025
    5.0
    I needed a notary for a quitclaim deed. The notary was immediately available (no waiting) and he did a professional job reviewing the paperwork. I was very satisfied with the customer service and professionalism at this store. I would highly recommend this store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in San Antonio?

The UPS Store is open Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM.