The UPS Store

4.3
115 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0850 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across The Street From Heb.

Details

  • DeliveryNot available

Location

The UPS Store
14546 Brook Hollow Blvd, San Antonio, TX
78232, United States

Hours

Reviews

4.3
115 reviews
5 stars
94
4 stars
1
3 stars
1
2 stars
4
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Maria, Brent, and Edna for their exceptional service.

Mixed Experiences

While many reviews highlighted positive interactions, there were notable complaints about rude behavior from some staff members, leading to negative experiences for certain customers.

Efficiency

Several customers appreciated the quick and efficient service, especially during busy times, with staff managing multiple customers effectively.

Concerns Over Security

There were serious concerns raised about lost packages and theft, with some customers reporting issues with missing items and inadequate responses from management.

Professionalism

Many reviews commended the professionalism of the staff, particularly in handling notarization and shipping services, contributing to a positive overall impression.
  • MV
    Mona Vargas
    Oct 18, 2025
    5.0
    Great service here. I’m sure I’m a headache with all my Amazon packages. I appreciate all the help each of you provide every time.
  • CQ
    Christy Quinn
    Oct 10, 2025
    1.0
    The person on the phone claimed that he was the Manager and continued to raise his voice eventually yelling at me on the phone. I am a business owner myself, I cannot believe a Manager would treat a customer with such disrespect.
  • FQ
    Frankie Q.
    Aug 18, 2025
    5.0
    This rating and review are directly for the young man (didnt catch his name, but I think he was the only one there) who helped me yesterday (Aug 17th, just after 11am)! I had a large amazon box that I needed help getting out of my trunk. I asked him if he could help me get it inside and without hesitation he came out and just carried it in himself! It saved my back, truly lol. He was a pleasure with that and other returns I had. I typically have a positive experience with UPS and their in-store staff, but this was the cherry on top! Thank you again and give that young man a raise! šŸ¤—šŸ™ŒšŸ»
  • KW
    Kim Wiseman
    Jul 24, 2025
    5.0
    All staff are super friendly and helpful
  • EJ
    Elijah Jackson
    Jan 18, 2024
    5.0
    The staff is very respectful and patient especially with older customers. Elijah was the most helpful and incredibly efficient. At one point helping multiple customers with no issues.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in San Antonio?

The UPS Store is open Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM.