Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0344 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 3 Blocks South Of North Star Mall,Across From Kidney Dialysis Center, By Red Wing Shoes.
Feedback on customer service is mixed; while many customers praised staff like Jesse and Edna for their helpfulness, others reported rude and unprofessional behavior from certain employees.
Staff Professionalism
Several reviews highlighted the professionalism of certain staff members, particularly Jesse, while others criticized the lack of professionalism from some employees.
Service Efficiency
Many customers appreciated the quick and efficient service, especially for tasks like package drop-offs and returns, though some experienced delays and confusion.
Store Cleanliness
There were complaints about the cleanliness of the store, with some customers noting unsanitary conditions.
Pricing Concerns
Several customers expressed dissatisfaction with shipping costs and fees, feeling they were too high for the services provided.
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Xeno Tech
Feb 21, 2026
1.0
Drivers here are consistently NOT loading heavy packages because theyre too weak and lazy to carry them off the truck.
MT
Monica T
Feb 14, 2026
5.0
I’ve gone to this location a few times and so far it’s been a pleasant experience.
however today I feel the need to write a review because Today there was a very rude customer. She was going off on the young man behind the counter. She was yelling and using lots of profanity, but the young man behind the counter, continue to address her as ma’am. I was really Surprised how well he kept his composure . It’s truly sad to see a grown woman have a tantrum.
I needed to write this to let the owner know that this Young man did an outstanding job and I think he deserves some recognition. To the young man behind a counter, May God Bless you and may you never change. Mrs. T
AM
Austin Machado
Feb 14, 2026
5.0
The staff at this store were out of this world truly, both Kimberly and Jesse provided amazing customer service to me today and were the kindest people ever, not only that but they also helped resolve my issue with not only my Amazon return, but also a mailbox issue!
AC
Alexy Contreras
Feb 14, 2026
1.0
Very rude employees, came to drop a package and a short male employee with curly hair, when asked what the price was for shipment answered with "I don't know" like you don't know? You can't weigh the package and tell me ?? His answer was to wait until he was done sending a message on his phone! Seemed like he didn't want to work!
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Sandy Chapa
Feb 14, 2026
1.0
Walked in on Saturday, February 14th at 2pm, the male person working that shift with curly hair was extremely rude, not only to myself but others. When I asked why the attitude he said to take my package elsewhere and OF COURSE I DID, he stayed laughing and waved bye!
UPS needs to make sure to screen their employees and make sure they meet qualifications especially when dealing with customers on A DAILY BASIS! Him saying "take your package somewhere else"? Like who the heck does he think he is! If he doesn't like dealing with people then stay with your negativeness at home!