The UPS Store

Reviews

• CH

  Carlos Hernandez

  Nov 11, 2025
  5.0
  Was in the area and needed to do an Amazon return. Lady at the register, Her name was Bianca, was SUPER helpful and so nice. I’ve been to other ups stores and no one has been more helpful and more friendly than her. I had a tough time pulling up the QR code for the return and she even offered to do it for me and she found it like nothing. She even offered to tape up my package to for me. UPS needs to hire more people like her! 5 stars!
• AC

  Andrew Carter

  Nov 8, 2025
  5.0
  store 4997 Susan opened the doors for me last minute to help me send something off! She was very helpful and kind and understanding and i honestly have never had a bad experience at this store and ive dropped off many a package here. Excellent customer service here from the other employees that were there!
• MM

  Marianne Pinkston MD

  Aug 24, 2025
  5.0
  I am a regular at this UPS store simply because the service is so wonderful and love the staff. The owners Renee and Susan put their heart and soul into their job. One of my favorite employees is Aliyah also. I often see clients give the staff a difficult time over Amazon returns and people just aren’t patient, don’t read the rules, and have no understanding of how Amazon handles returns. They are easy if you just follow the instructions. These ladies and gentlemen all work so hard to please. We have loved being regular customers and I have never had a bad experience. People don’t always like the corporate rules in place but these ladies here at this location work above and beyond to try to help if it’s at all in their ability. They bend over backwards ! Thank you for great service and always smiling!!!!
• ES

  Elaine Seagraves

  Aug 18, 2025
  5.0
  My go to for all of my shipping,Amazon returns, prints, notaries everything one stop shopping. Renee is a doll. I love going in there. She’s so friendly and nice as all of her employees are as well.
• LW

  Leslie W

  Jul 16, 2025
  1.0
  The young guy was super helpful and nice and carried 5large heavy boxes in for me. The ladies were rude and clearly do not like Amazon returns. They had problems with each box I brought in and told me I needed to print new labels - of course at a cost. They are trying any way to charge you extra money on a free Amazon return. Will not be going back to this location anymore.

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