The UPS Store

4.4
157 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3980 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - South Western Region #4.

Location

The UPS Store
4007 McCullogh Ave, San Antonio, TX
78212, United States

Hours

Reviews

4.4
157 reviews
5 stars
126
4 stars
4
3 stars
2
2 stars
6
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, although some reported instances of rudeness and unresponsiveness.

Operational Issues

Several reviews highlighted problems with the store's hours, including instances of early closures and staff not being present during posted hours.

Packing and Shipping

Many customers expressed satisfaction with the packing and shipping services, noting that items were handled well and shipped efficiently.

Inconsistency

There were mixed experiences regarding service quality, with some customers reporting excellent service while others encountered rude or unhelpful staff.
  • CV
    Chasity Villarreal
    Jan 5, 2026
    5.0
    Went to UPs store the young lady that assisted me today was new to me but she was super hospitable & efficient. This store & its employees never disappoint!
  • KK
    Kristen
    Dec 21, 2025
    5.0
    This location of The UPS Store is excellent! It’s situated on McCullough Avenue in SATX, with great parking accessibility outside the store. The staff are kind, efficient, and the space is clean & well-kept!
  • SN
    Sophy Nieto
    Dec 14, 2025
    5.0
    Great customer service and fast
  • SA
    Strawberry Angelic
    Dec 7, 2025
    2.0
    Edit: I finally went to get my item But I had to call them three times for them to answer and ask if they were open during their regular hours. They said they were. When I arrived, I was attended by a girl who didn't seem like she wanted to be there and was honestly kind of rude, but I get it could be overwhelming during the holidays. I'm glad I got my items, even though it was closed when it said it would be open, and overall, this location isn't really the best. I came by on Sunday the 7th around 2:40 PM to pick up an item that’s being held until Wednesday. At the time of writing this, it’s 3:06 PM, and the location was already closed—even though both Google and the posted sign say they close at 4 PM. The phone line also states the same hours. I’m assuming it may not have been busy and they closed early, but it’s frustrating when the posted hours don’t match. I’m hoping they’ll be open on Tuesday or Wednesday, since that’s the final window for me to pick up my item. I’ll update this review once I’m able to go back. Photos are from the window
  • KP
    Kelly Palomo
    Nov 19, 2025
    1.0
    I went in on a Saturday they were so slow. The cashier was very rude. I will never go back to this location!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3980 in San Antonio offer?

The UPS Store #3980 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.