The UPS Store

4.3
305 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5931 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Stone Oak & Hardy Oak, Across From The Mormon Temple.

Details

  • DeliveryNot available

Location

The UPS Store
20079 Stone Oak Pkwy, San Antonio, TX
78258, United States

Hours

Reviews

4.3
305 reviews
5 stars
242
4 stars
7
3 stars
4
2 stars
8
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting specific employees like Angelica and Tristan for their exceptional service.

Efficiency

Customers frequently mention quick service and minimal wait times, indicating that the store operates efficiently even during busy periods.

Mixed Experiences

While many reviews are positive, there are notable complaints about unprofessional behavior from some staff members and issues with customer service, particularly regarding package handling and communication.

Store Environment

The store is generally described as clean and well-organized, although there are occasional mentions of unpleasant odors that could be improved.

Product Knowledge

Some staff members are noted for their lack of knowledge regarding UPS policies, leading to customer frustration in specific situations.
  • LS
    Lanasha Sherard
    1 day ago
    5.0
    The workers were very nice and very helpful and quick with service and I am very much satisfied
  • SG
    Sarah M Griswold
    Nov 17, 2025
    5.0
    Kat and Ben were absolutely amazing in helping me get my package sent out tonight. They were friendly, knowledgeable, and provided outstanding customer service from start to finish. I really appreciate how patient and efficient they were throughout the entire process. Thanks to both of them for making everything so easy! Highly recommended!
  • TT
    Taryn Torgerson
    Nov 11, 2025
    5.0
    This location is always fast and great customer service! David helped me today and was amazing to get what I needed taken care of, best UPS location in San Antonio!
  • LS
    Leonel Silvera
    Oct 29, 2025
    5.0
    Kat was extremely helpful. Professional and courteous. This is the type of service needed these days. Thanks again Kat!! Keep up the good work!
  • MR
    Maria Ryke
    Oct 21, 2025
    5.0
    I conduct business at this location weekly and I always receive excellent service. The staff is amazing. David is always courteous, patient and very helpful. Always greets with a smile and hello and thanks me after transaction. I once dropped my credit card at the store, and before I was aware of it, I received a phone call from the store!! Exceptional Customer Service!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in San Antonio?

The UPS Store #5931 is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM. Holiday hours may vary.