The UPS Store

4.2
168 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5218 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Rim, Behind The Palladium Theater, Across From Target.

Details

  • DeliveryNot available

Location

The UPS Store
17503 La Cantera Pkwy, San Antonio, TX
78257, United States

Hours

Reviews

4.2
168 reviews
5 stars
128
4 stars
3
3 stars
3
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; while many employees like Pedro, Devon, and Kassi received praise for their helpfulness and friendliness, some staff members were reported as rude or unhelpful.

Employee Performance

Several employees, particularly Pedro and Devon, were highlighted for their exceptional service and professionalism, making the experience positive for many customers.

Store Environment

The store is generally described as friendly and efficient, though some customers noted issues with specific employees creating a less welcoming atmosphere.

Efficiency

Customers appreciated the quick service and efficiency, especially during busy times, although there were instances of delays and miscommunication.

Location Convenience

The store's location is considered convenient, but parking can be challenging due to congestion.
  • EB
    Eric Berg
    Nov 18, 2025
    5.0
    I came in with a challenge of shipping a few pieces of large equipment. Hita was so helpful and kind during my experience. She helped me navigate the process, was gentle with the parts UPS could not assist with, and also helped me find resolution. Thank you, Hita.
  • AW
    August Wanders
    Oct 30, 2025
    1.0
    The old lady at the register immediately judged me and was rude and sarcastic to me when I was using the sterling finger print machine. I made the unfortunate decision to choose this site for employment background fingerprint verification. A trip wasted and half an hour wasted after many attempts trying to get their cheap scanner to work.
  • AA
    Alexandra
    Oct 7, 2025
    1.0
    This UPS store is very conveniently located at the rim, but is not a pleasure to go to. The two older ladies who work there are just plain grumpy and and unpleasant to deal with. It always seems like you are inconveniencing them anytime you make a return or need to inquire about a box or label or even tape. I’m sure it is a monotonous job, but a smile or at least courteous attitude goes a long way.
  • SS
    Sarah Shabeeb
    Sep 19, 2025
    5.0
    Dylan is highly professional, respectful, and ethical—truly the best. Thank you!
  • DH
    Dianne Haynes
    Aug 2, 2025
    5.0
    Great people!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5218 offer?

The UPS Store #5218 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.