The UPS Store

3.8
126 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2095 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Behind The Heb.

Details

  • DeliveryNot available

Location

The UPS Store
10004 Wurzbach Rd, San Antonio, TX
78230, United States

Hours

Reviews

3.8
126 reviews
5 stars
83
4 stars
6
3 stars
0
2 stars
7
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, others reported poor service and inconsistency in handling returns.

Store Hours

Multiple reviews indicated issues with the store's operating hours, with customers noting that the store was often closed during posted hours.

Pricing

Several customers expressed dissatisfaction with the pricing, citing high costs for services such as printing and shipping compared to competitors.

Efficiency

Many customers appreciated the quick and efficient service, especially for tasks like Amazon returns and shipping, although some reported long wait times during busy periods.
  • MM
    Mark Manzanares
    Dec 28, 2025
    5.0
    Perfect location. Perfection staff. Thank you!
  • JY
    Jorge Yuso
    Dec 16, 2025
    5.0
    Went in to ship a package and took the opportunity to ask Ivan about printing services. He was kind and provided me all information needed and will be stopping by later on for a tour and continue to do business with my local store, thank you for the great kind service
  • MF
    Melissa F
    Dec 5, 2025
    5.0
    I have been using this UPS store for my printing needs and Amazon returns for years. The customer service has consistently been excellent. Recently, for the first time, I had an issue with my printing order, a large seating chart for my wedding, which needed to be reprinted. The problem was resolved within 24 hours, and I am blown away by their commitment to customer satisfaction. I highly recommend this store for your printing needs, and also Richard, their graphic designer, is fantastic!
  • VG
    Vancy Genie
    Dec 1, 2025
    1.0
    Hello, Today I visited your location to return three products. I had already packed everything properly. For the first two items, I was told I needed a packing bag, so I purchased two bags and completed those returns. When I tried to return my third item, I already had the original box and the return instructions clearly stated that I only needed the box and the QR code on my phone. However, the staff member insisted again that I needed a “proper package,” even though I already had the required box and bag. Because of this, I decided not to return the item there. I then took the same box to your Heebner location, and they accepted the return immediately without any issue. This is not the first time I’ve had problems at this location. Every time I come here, there are unnecessary requirements and inconsistent information. It feels unfair and misleading to customers.
  • GM
    Goddess Magnolya
    Nov 15, 2025
    1.0
    Not open when it's supposed to be. Store hours are not correct. Call before, & if, you go. Owner obviously not handling this business properly.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in San Antonio?

The UPS Store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.