The UPS Store

4.6
578 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7335 in San Antonio offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • [Free/Paid] wi-fiNot available

Location

The UPS Store
14317 Potranco Rd, San Antonio, TX
78245, United States

Hours

Reviews

4.6
578 reviews
5 stars
512
4 stars
5
3 stars
3
2 stars
8
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and professional, with particular mentions of employees like Nahid and Nicole.

Efficiency

Many reviews highlighted the quick service and efficiency of the staff, making the process of shipping and returns smooth and fast.

Mixed Experiences

While most feedback was positive, some customers reported negative experiences with specific employees, indicating inconsistency in service quality.

Cleanliness and Organization

The store was noted for being clean and well-organized, although there were mentions of occasional disorganization during busy times.
  • CP
    Claudine Perez
    6 days ago
    5.0
    The customer service is outstanding. I appreciate their hard work and very fast service. All done with a smile!
  • RD
    Robert Dench
    Jan 1, 2026
    5.0
    Great experience coming here. Customer service was top tier and they move very quickly. Nahid was a great help as well, she helped me in a major way to ensure my product was shipped out quickly and safely
  • JB
    Jose Borquez
    Dec 29, 2025
    5.0
    What I liked the most was the friendly professional attitude, busy as they were they all had a smile and season greetings to their customers !!!
  • CC
    Cody
    Dec 20, 2025
    1.0
    I don't know what the deal is but I have had two packages be upcharged after delivered from this location. Every package I round up the weight by 6 ounces and each dimension by 1 inch and never had any issues at other locations with it. I literally use pre-purchased boxes and have used the same handful of boxes for hundreds of other deliveries with those dimensions, and this one they somehow changed the weight on a pair of boots all the way from 5 lbs to 11lbs. Tell me what tariffs have to do with shipping in country and a pair of boots being marked over double the weight and ill removeit.
  • JR
    Jenilee Rodriguez
    Dec 18, 2025
    1.0
    Since when does a pick up fee occur written handwriting on top of my package clearly not from the manufacturer 🤨then when I show my confirmation there at the store to the manager herself she says of yes I saw it then suddenly continues to look for it and says is it under a different name ? I hand her my ID then ask her it who it was received by herself she says then tells Me all the packages go to her even if she’s on vacation which she clearly wasn’t this day . This store needs to be more organized my package was received there by 12:15 p.m it was after 6 p.m .

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store at 14317 Potranco Rd, San Antonio?

The UPS Store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays from 11:00 AM to 4:00 PM.