The UPS Store

3.6
191 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2165 in San Angelo offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southwest Plaza Shopping Center.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
3524 Knickerbocker Rd, San Angelo, TX
76904, United States

Hours

Reviews

3.6
191 reviews
5 stars
117
4 stars
4
3 stars
5
2 stars
7
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about rude service and unprofessional behavior from certain employees, particularly the owner.

Pricing Transparency

Several reviews highlighted issues with unexpected fees for services like printing labels and packaging, leading to feelings of being overcharged or misled.

Efficiency

Many customers appreciated the quick and efficient service, noting that they were often in and out of the store in a short amount of time.

Store Management

There were mixed reviews regarding store management, with some praising the new ownership for improvements, while others criticized the owner's attitude and handling of customer complaints.

Service Consistency

Customers reported inconsistencies in service quality, with some visits resulting in excellent experiences while others were marred by poor service or unresolved issues.
  • JA
    Jennifer Almanza
    6 days ago
    1.0
    I would give ZERO .... next time I will use shipping point... I spent $671 to ship PC tower to my son stationed in Alaska. I specifically asked if my package was going to make it out on Friday and I was ASSURED that yes it would. It was EXTREMELY important that it was delivered by the following Friday because my son would be training in the field for weeks and I didn't want his 3k PC left out unattended for weeks... I've been trying to track it and my tracking number was showing invalid. When I called today I was told there was a new tracking because it wasn't shipped until MONDAY.... I would have waited to ship but I was ASSURED it was going out Friday. NEVER USE THIS PLACE AGAIN. THEY DIDNT EVEN GIVE US UPS EMPLOYEE DISCOUNT WHICH IS RIDICULOUS
  • FF
    Fred
    Nov 17, 2025
    5.0
    Fast service
  • JP
    Judy Potter
    Nov 12, 2025
    1.0
    I had boxes coming from prime and the UPS delivery man set them in the driveway these were two big boxes and two smaller boxes Mark heavy all over the big boxes. I am 75 disabled woman I had to get out there with my two little grandsons and try and get those boxes out of the Sun and into the house. There is no sense in the delivery driver being so lazy that he can't bring them up to the door at least. After moving them I ended up in bed not able to walk.
  • NS
    Nancy Surber
    Oct 3, 2025
    5.0
    Great service, great staff!
  • JJ
    Jenny
    Oct 1, 2025
    1.0
    DONT FORGET TO PRINT YOUR LABEL! 😏 I went to return a package but forgot my label. He took my phone, sent the label to his computer, and then charged me $4 per page without telling me there would be a fee. I would have been happy to pay if I had been informed, but otherwise, I would have gone home to print it myself. My package was only $6, so it feels unreasonable to be charged this way without my consent.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in San Angelo offer?

The UPS Store #2165 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.