Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3416 Enterprise Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
320 reviews
5 stars
46
4 stars
11
3 stars3
2 stars
11
1 star
249
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Staff Attitude
Many customers reported a negative attitude from employees, describing them as condescending, dismissive, and unprofessional.
Service Efficiency
Customers experienced long wait times and inefficiencies, particularly regarding passport services and package handling.
Delivery Issues
Several reviews mentioned problems with mail delivery, including lost packages and incorrect deliveries.
Mixed Experiences
While many reviews were negative, a few customers did report positive interactions with specific staff members, indicating some inconsistency in service quality.
- ARAngela RobinsonNov 5, 20251.0The entire staff at Rowlett's station are a joke. They do not know their jobs and have an attitude when you question them about something THEY did wrong. I read about how terrible they were when I first moved to Rowlett in 2022. I thought that maybe those who were complaining were wrong. Oh, but No! They definitely live up to what people are saying about them. The men are weak and the women are bossy.
- ALAndrew LimasOct 28, 20251.0Yikes, horrible customer service. Horrible place
- NNNANA NAOct 28, 20251.0They are very disrespectful and rude. they just sit there on their phone and customers are just sitting there waiting for them.
- MBMakishna BearOct 16, 20251.0If I could give zero stars, I would. Sonya, at the customer counter, was VERY rude. I don't know why she has such a poor attitude, she seemed friendly to her coworkers but when she would address customers, she was less than pleasant.
- AFAstrid FrancoOct 3, 20255.0The service was extremely friendly. The person who helped me was Emilita. She guided me through the process of getting my passport. I had a pleasant experience. Excellent service.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 3416 Enterprise Dr offer?
This USPS location offers mailing and shipping services, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a first-time passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take your passport photo by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the USPS location's hours of operation?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I reserve a PO Box at this USPS branch?
You can search for and reserve PO Boxes online quickly and securely at the USPS website, then complete the setup in person.
Is there 24/7 access to PO Boxes after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specifics.
What nearby places can I visit after my trip to the USPS at 3416 Enterprise Dr?
You can check out nearby places like Brendals Bakery & Cupcake Couture for treats, or relax at River Nails and Spa for beauty services after your postal visit.
Are there any nearby facilities that might help with technology needs around the USPS location?
Yes, Untraceable IT and Rowlett Computer and Phone Services nearby offer IT support and computer repair services if needed.
What recreational options are near the United States Postal Service location?
You can visit STARS FC, a local gym and football stadium, or take dance classes at nearby Steps A Dance Studio or Studio C Dance for fitness and fun.
How can I schedule an appointment for passport services at this USPS branch?
Appointments for passport services can be scheduled online using the USPS reservation system accessible through their website.