Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3416 Enterprise Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
328 reviews
5 stars
48
4 stars
13
3 stars3
2 stars
11
1 star
253
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, condescending, and unhelpful.
Mail Delivery Issues
Customers reported frequent problems with mail delivery, including packages marked as delivered but not received, and misdelivered mail.
Staff Attitude
Many reviews mentioned a negative attitude among staff, with complaints about employees being dismissive and unprofessional.
Mixed Experiences
While many customers had negative experiences, a few reviews noted positive interactions with specific staff members who provided helpful service.
- SYSherry YorkDec 21, 20251.0I have it set up to where I get emailed what mail is arriving that day…there’s so many days that there’s nothing in my mailbox that we either never get or comes days later even though the email shows that particular day!
- OROlivia RoblesDec 19, 20251.0RUDE RUDE RUDE…and oh yeah did I mention, RUDE. No one told you to work the post office, no one told you to take a government job. The lady at the front immediately wanted to come in hot when “helping” me. There was some confusion on what was needed for a first time passport and all I stated was “that’s not indicated anywhere online” to which she responded, “I don’t make the rules.” For staters I never said you did, and whatever pissed you off that early in the morning is not my fault. I will NEVER be returning here, which means less work and effort for them to do, so that should make them happy since getting paid to not work seems to be the goal.
- CBChrystal BauerDec 17, 20255.0I had a package marked delivered on Saturday but I did not get it. Hoped it would show up Monday but it didn't. I was able to ask the carrier and she reported to her supervisor right away. Her supervisor was able to pull up a picture using the tracking number and noted the sender had written the wrong house number! The carrier was able to collect the package and delivered it to me the same day! I just have to say great teamwork and thank you to Kit and Amber! You ladies are Awesome!
- JCjustice ColeDec 15, 20251.0one staff member’s tone (Indian man) is condescending, an envelope I dropped off was lost and never delivered to the intended recipient & the parking lot is consistently overcrowded
- HHH HDec 12, 20251.0If I could give a zero I would. They are the rudest and most unhelpful people on the planet. They should all have additional training on how to interact with people. The Rowlett location is the WORST.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 3416 Enterprise Dr offer?
This USPS location offers mailing and shipping services, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a first-time passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take your passport photo by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the USPS location's hours of operation?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I reserve a PO Box at this USPS branch?
You can search for and reserve PO Boxes online quickly and securely at the USPS website, then complete the setup in person.
Is there 24/7 access to PO Boxes after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specifics.
What nearby places can I visit after my trip to the USPS at 3416 Enterprise Dr?
You can check out nearby places like Brendals Bakery & Cupcake Couture for treats, or relax at River Nails and Spa for beauty services after your postal visit.
Are there any nearby facilities that might help with technology needs around the USPS location?
Yes, Untraceable IT and Rowlett Computer and Phone Services nearby offer IT support and computer repair services if needed.
What recreational options are near the United States Postal Service location?
You can visit STARS FC, a local gym and football stadium, or take dance classes at nearby Steps A Dance Studio or Studio C Dance for fitness and fun.
How can I schedule an appointment for passport services at this USPS branch?
Appointments for passport services can be scheduled online using the USPS reservation system accessible through their website.