Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.5
(393 reviews)

Business Details

2250 Double Creek Dr, Round Rock, TX
78664, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2250 Double Creek Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2250 Double Creek Dr, Round Rock, TX
78664, United States

Hours

Reviews

2.5
393 reviews
5 stars
129
4 stars
14
3 stars
8
2 stars
22
1 star
220

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of disrespectful behavior from certain employees.

Package Issues

Numerous reviews highlighted problems with lost or misdelivered packages, causing significant frustration for customers.

Positive Staff Experiences

Some employees, particularly those handling passport services, received praise for their friendliness and helpfulness.

Long Wait Times

Customers frequently complained about long lines and slow service, particularly during busy hours.

Inconsistent Service

While some customers had positive experiences, others reported systemic issues with service quality and communication.
  • SM
    Stacia McCann
    Feb 23, 2026
    1.0
    3 employees standing doing nothing while the passport area was open and full. Trashy
  • NN
    nora
    Feb 18, 2026
    5.0
    Going to the post office is not a fun outing but Juliet makes the visit a better experience because of how kind and cheerful she is, Give her all the raises!!
  • VC
    Vivek Cheruvathoor
    Feb 14, 2026
    1.0
    Unhelpful staff. Rude replies.long lines.
  • HT
    Harold Torres
    Feb 13, 2026
    1.0
    I have literally called 30 times and they would answer and hang up…. Why is this location open if they don't want to do their job?
  • C
    Citrinitas ඩා
    Feb 1, 2026
    1.0
    The scavenger hunt for figuring out all the requirements that this broken system hides under bureaucracy, amnesia and withholding is harder than finding underground raves. Reading other reviews of rude customer service reassures me that I'm not crazy.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others