United States Postal Service

2.5
373 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2250 Double Creek Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2250 Double Creek Dr, Round Rock, TX
78664, United States

Hours

Reviews

2.5
373 reviews
5 stars
124
4 stars
13
3 stars
8
2 stars
22
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some staff members are praised for their friendliness and helpfulness, others are reported as rude and unprofessional.

Efficiency

Customers frequently mention long wait times and delays in service, particularly with package handling and passport appointments.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and poor tracking information indicate systemic problems with mail delivery.

Positive Experiences

Several customers highlighted positive interactions with specific staff members, particularly in passport services, noting their kindness and efficiency.

Facility Management

There are complaints about the cleanliness and organization of the facility, as well as issues with staff availability and operational hours.
  • JJ
    Jeremy
    1 day ago
    1.0
    USPS is a worthless company. They absolutely refuse to ever deliver a single package and always make you come to the post office. What’s the point of even having package shipping if you won’t deliver them? No wonder the government bails them out year after year.
  • RR
    Ramaroa
    5 days ago
    1.0
    Last week I visit here for my issue in mails not receiving ..I requested them that I am not receiving mails to my mail box from last 1 Month but no one responded to me ,coustomer support asked to go this branch because my home adress come under this branch but very very disappointed ...I waited 15mins I felt very bad I wasted my time
  • CJ
    Crystal Jean
    Oct 6, 2025
    5.0
    My family went in today to get our passports done 10/6.A lady named Khin was there and she was just the sweetest person ever. She explained everything so well and was just such a pleasure to be around. She definitely made our morning better.
  • EL
    Evelyn Lamarche
    Oct 1, 2025
    5.0
    Great services
  • DO
    Damian Orona
    Sep 22, 2025
    1.0
    Called 4 times and no response . Mail driver passed my home and didn’t drop anything off and package is labeled “unable to deliver “ due to a signature requirement when the driver never got off the vehicle for a signature. Went to location and woman was absolutely no help and didn’t try to offer a solution . Terrible place .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.