The UPS Store

4.4
391 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3315 in Round Rock offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Boardwalk Shopping Center Next To Home Depot.

Details

  • DeliveryNot available

Location

The UPS Store
2541 S I H-35, Round Rock, TX
78664, United States

Hours

Reviews

4.4
382 reviews
5 stars
318
4 stars
6
3 stars
3
2 stars
10
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly, helpful, and professional service, particularly highlighting employees like Teonna and James.

Pricing Issues

Several reviews mentioned dissatisfaction with high printing fees and unexpected charges, leading to frustration among customers.

Efficiency

Customers frequently noted the quick and efficient service, even during busy times, making their visits smooth and pleasant.

Store Environment

The store was described as clean and well-organized, contributing to a positive customer experience.

Mixed Experiences

While many reviews were positive, there were a few complaints about unprofessional behavior and inconsistent service from some staff members.
  • JJ
    Jeanette
    2 days ago
    5.0
    The UPS employees were very friendly and professional. Staff members came from the back to help move the line quickly and efficiently. I was shipping to an agency that had a unique address and she was very helpful in making sure that it was formatted correctly. I appreciate the extra time that she took to ensure my package would be delivered. Great job!
  • AV
    Aissa Valdy
    Dec 30, 2025
    5.0
    Wynter helped me with my amazon return. The entire experience went so smoothly. I was in and out! On top of the quick service, the customer service experience I had with her was amazing! She goes above and beyond!
  • SS
    SLO
    Dec 26, 2025
    5.0
    I came to the UPS Store, as I often do, to return my Amazon packages. However, this last time I had a huge return, about 25 pieces and an employee by the name of Teonna was working the store like the SuperWoman. As I waited in line I saw her kindly sign a notary, then she handled a print job for another customer, while still ringing up Amazon returns and drop-offs. She was very patient with me and all of my 25 packages! Never once did I feel rushed, even when a line started to form right behind me. I’m thankful that we have good UPS workers at this store because it is closest to my house and just more convenient all together!
  • MH
    Missy H
    Dec 17, 2025
    1.0
    Came in to print 2 pages, no color, standard size. I was shocked when he said it was $3.65. When I questioned it, he confirmed for just the two pages. Once I got the receipt, there was a charge of $2.95 for "email". What? I've had several things printed before and never incurred this charge.
  • KW
    kaitlyn williams
    Dec 6, 2025
    5.0
    This review is long overdue! My family and I went into return an amazon package and ended up needing notary services. Abbey and Cielo were very helpful and knowledgeable on the services that they provided us! While Cielo assisted my husband and I with the notary services, Abbey was super sweet with our kids and even helped us find witnesses. These ladies made our experience one to remember!

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Round Rock offer?

The UPS Store #3315 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Where is The UPS Store located in Round Rock?

It is located at 2541 S I H-35, Ste 200, Round Rock, TX 78664, inside the Boardwalk Shopping Center next to Home Depot.