United States Postal Service

1.8
159 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1810 E FM 1462 Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1810 E FM 1462 Rd, Rosharon, TX
77583, United States

Hours

Reviews

1.8
159 reviews
5 stars
26
4 stars
5
3 stars
2
2 stars
2
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor communication and dismissive attitudes.

Delivery Issues

A significant number of customers reported problems with mail and package deliveries, including items marked as delivered but not received, and frequent misdeliveries.

Management Concerns

Several reviews pointed to poor management and lack of accountability, with customers feeling their complaints were ignored or inadequately addressed.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual employees for their helpfulness and dedication, indicating that there are capable staff members within the team.

Inconsistent Service Quality

Overall service quality appears inconsistent, with some customers experiencing satisfactory service while many others reported ongoing issues.
  • MR
    Mrs. Capricia M Ross
    Oct 18, 2025
    1.0
    The absolute WORST postal service. The Supervisor has no professional etiquette. When explaining concerns EVERYONE has the same issues with the same carrier. Not delivering mail/packages. She could care less. Then have the audacity to if you understand her. PLEASE get better management...
  • MA
    Marcus Aaron
    Oct 7, 2025
    1.0
    Horrible customer service
  • TB
    Tri Cre Health & Beauty
    Aug 14, 2025
    4.0
    First of all, I want to acknowledge that the postal worker I interacted with was the first truly thorough USPS employee I’ve ever encountered. She was simply doing her job, and I respect that. That said, I was upset with the situation because I came in to intercept a package so it could be redirected to another location. Unfortunately, it was not sent to the correct location as intended. I’m giving four stars because the customer service itself was good, but the outcome of my request was disappointing.
  • MC
    Mary Cruz
    Jun 21, 2025
    3.0
    I have been renting a post office box from Manvel Post Master because of all the mail screw ups since our delivery lady changed route and I recently changed back to my home. Mailbox and yesterday June 20,2025 the mail person left the mailbox door wide open and he just left I took a picture of it but I don’t know who the mailbox delivery person was.
  • SW
    Steve Ward
    Mar 6, 2024
    5.0
    Kudos to the Rosharon post office!!! I went there this morning with a problem I was having in getting a package. The lady behind the counter greeted me cheerfully and asked what she could do for me. I explained my problem to her. She assured me that my package would be delivered today and it was. Her supervisor, named Jackie, called me two times, once to say my package would be delivered today and again to make sure I got it. So cheers to the Rosharon post office! Fantastic job, guys! You are the best!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.