United States Postal Service

1.8
162 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1810 E FM 1462 Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1810 E FM 1462 Rd, Rosharon, TX
77583, United States

Hours

Reviews

1.8
162 reviews
5 stars
28
4 stars
5
3 stars
2
2 stars
2
1 star
125

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including packages marked as delivered but not received, and misdelivery to incorrect addresses.

Customer Service

Feedback indicates a significant divide in customer service experiences, with some praising individual employees for their helpfulness, while many others reported rudeness and unprofessional behavior from staff.

Management Concerns

Several reviews highlighted issues with management, including lack of responsiveness to complaints and poor handling of delivery problems, contributing to a negative overall experience.

Inconsistent Performance

While some customers had positive interactions, the overall sentiment reflects a pattern of incompetence and dissatisfaction with service reliability.
  • JR
    jimmy reynolds
    Dec 30, 2025
    1.0
    Even after reporting how horrible delivery is for our home, nothing has changed. Our packages get thrown in our ditch or they are left on top of our mailbox for the wind to blow them down the road. I don’t see how it is that we pay for what should be reliable delivery just to end up with deliveries that would have been better if a 10 year old paper boy would do. Amazon doesn’t drop or throw our packages in the ditch or set them on the mail box to be stolen or wind blown. They bring them to the front door!!! I hope that Amazon fires the USPS and never allows them to deliver another package. USPS can handle delivery of small paper envelops but that’s about it. I have witnessed this USPS mishandling over and over and it is sickening to know that a United States USPS Supervisor is aware of the pathetic package deliveries and won’t do Anything to correct the problem or have to guts to reach out to them complainant for further discussion that would make them complainant feel that something is being done about the pathetic deliveries
  • AB
    Amiee Brodil
    Dec 12, 2025
    5.0
    Outstanding customer service! I sent in an online request to help locate my package. It was labeled as “delivered in parcel locker” but no key was provided. Within minutes of sending the request, an employee called me and guaranteed that my package would be located and brought to my front door. SAME DAY! They went above and beyond to ensure delivery. Very impressed. Thank you!!
  • CY
    Clayton Yeary
    Dec 3, 2025
    1.0
    Leaves my packages at the bottom of my apartments stairs regularly, not appreciated whatsoever
  • MR
    Mrs. Capricia M Ross
    Oct 18, 2025
    1.0
    The absolute WORST postal service. The Supervisor has no professional etiquette. When explaining concerns EVERYONE has the same issues with the same carrier. Not delivering mail/packages. She could care less. Then have the audacity to if you understand her. PLEASE get better management...
  • MA
    Marcus Aaron
    Oct 7, 2025
    1.0
    Horrible customer service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.