United States Postal Service

2.4
158 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2103 Avenue G to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2103 Avenue G, Rosenberg, TX
77471, United States

Hours

Reviews

2.4
158 reviews
5 stars
44
4 stars
8
3 stars
8
2 stars
5
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness, while others are described as rude and unprofessional.

Mail Delivery Issues

Numerous complaints about lost or misdelivered mail and packages, with customers expressing frustration over inconsistent delivery and tracking problems.

Facility Condition

The post office is reported to be rundown and poorly maintained, contributing to a negative customer experience.

Long Wait Times

Many customers reported long wait times and inefficient service, leading to frustration during visits.

Passport Services

Mixed reviews on passport services, with some customers having positive experiences while others faced issues with availability and staff assistance.
  • KL
    Kelvin Louie
    Nov 28, 2025
    1.0
    Why do yall keep losing peoples mail! Do yall not verify addresses?
  • MB
    Mahmoud Bernawi
    Nov 19, 2025
    1.0
    This USPS location has one of the worst supervisors I’ve ever dealt with. Her attitude is completely unprofessional, rude, and dismissive. She clearly treats customers differently based on who she feels like helping, some people get waved through with huge drop-offs, while others get turned away for no reason at all. The inconsistency is ridiculous and makes it impossible to rely on this branch. The front counter employees are great, but the supervisor is the reason this place is failing. She needs serious retraining or replacement.
  • FP
    Frederick W. Prenger
    Nov 7, 2025
    5.0
    Issues with reconstruction of mailboxes at my apartment complex, improperly constructed and prevented mail delivery and pickup! Thought my child support check that I put in the outgoing mail was lost? Stopped at this location and spoke with a supervisor and explained the situation. They called me the next day and remedied the situation. Told me they had my letter containing my child support check and it would be sent out this afternoon! Awesome customer service, lifesavers!
  • AT
    A T
    Sep 23, 2025
    5.0
    This post office is more often than not faster and more responsive than any other in the area. Big thank you yo the team here.
  • AA
    AK Azad
    Aug 22, 2025
    1.0
    I did drop mails at the post office on Monday morning for the same postal zip code area (2 miles away from the post office). Today is Friday evening, recipients did not receive them yet. The serving agent did ask me if I wanted 2 days express delivery for $32 dollars (3 letters) but I paid regular 1st class postage instead of express. Now I am realizing that I should have paid for two days express delivery for the same zip code. Hard to believe it takes more than 5 business days for delivering mails in same zip code.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.