United States Postal Service

3.3
206 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 609 S Goliad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
609 S Goliad St, Rockwall, TX
75087, United States

Hours

Reviews

3.3
206 reviews
5 stars
104
4 stars
12
3 stars
4
2 stars
11
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Reginald received numerous praises for his exceptional customer service, being described as friendly, helpful, and efficient, while other staff were noted for being rude or unprofessional.

Efficiency

Many customers appreciated the fast service and efficiency of the passport processing, particularly highlighting Reginald's ability to handle multiple customers smoothly.

Staff Attitude

While Reginald was frequently commended for his positive attitude, other staff members were criticized for being stern and unhelpful, leading to mixed experiences for customers.

Parking Issues

Customers reported difficulties with parking availability at the location, often finding it challenging to find a spot.

Mixed Experiences

Overall, experiences varied widely, with some customers having excellent interactions while others faced significant frustrations with service and staff behavior.
  • LK
    Les Kuehl
    1 day ago
    1.0
    The onsite staff are fine and our delivery person is wonderful. However, this post office very much needs to find a more suitable location in Rockwall that offers way more parking. The parking lot is always full due to the fact that the delivery people park their cars in the general public lot. There are never enough parking spots for the typical amout of traffic that goes through this place daily. Only busy holiday times people are forced to utilize on street parking across Boydston Street.
  • MC
    Michelle Contreras
    Dec 15, 2025
    5.0
    Very fast workers and super busy but the line goes fast. I'm very grateful for their help figuring out what I needed to do. They weren't even annoyed by me being new to everything.
  • CM
    Carissa Maxfield
    Nov 20, 2025
    5.0
    Reginald was so helpful with my passport process. He is thorough, professional and so incredibly kind.
  • RL
    Raime Lòriga
    Nov 14, 2025
    5.0
    Reginald is amazing. He is really friendly and did help me to fill my passport really quick.
  • JC
    Jonathan Cariddi
    Nov 4, 2025
    3.0
    The staff here were very stern and almost rude. They didn’t smile, didn’t greet anyone, and acted like helping customers was an inconvenience. The whole interaction felt cold and mechanical, like you’re just a number being rushed through a line. No sense of courtesy or basic politeness—just short, unfriendly attitudes. It really gives the impression that they don’t enjoy their jobs or care about the people they’re serving.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.