United States Postal Service

1.4
581 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5560 FM 1640 Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5560 FM 1640 Rd, Richmond, TX
77469, United States

Hours

Reviews

1.4
581 reviews
5 stars
52
4 stars
9
3 stars
3
2 stars
9
1 star
508

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and delays in mail service.

Cleanliness and Organization

The post office was described as dirty and disorganized, contributing to long wait times and frustration.

Mixed Experiences

While some customers had positive interactions with specific employees, overall experiences varied greatly.

Accountability

Customers expressed frustration over lack of accountability for lost or mishandled mail.
  • CP
    Cynthia Pavlik
    Nov 16, 2025
    1.0
    Missing mail, I get email notification what mail I’m receiving, no mail for days, the mail lady doesn’t pay attention to the addresses, I received a 510 Collin’s chevon gas bill at my address, n mail from the next street, retrain personnel
  • AL
    Asiaa Leww
    Nov 12, 2025
    1.0
    The lady behind the dest with blonde dreads gave attitude and didn't help, the self help kiosk is broken, I don't think it will EVER be fixed!
  • KK
    Kimoraa
    Nov 12, 2025
    1.0
    that one black lady with the blonde dreads behind the desk is very rude and gives an attitude it’s so unnecessary she needs to get hired I liked coming to this post office but she just gives the whole post office a bad reputation
  • DS
    David Svoboda
    Nov 9, 2025
    1.0
    Called several times and no answer. Got through on the main number and was told I need to speak to the postmaster. I needed to get a mailbox location approved for a commercial project. Visited location and no postmaster available. Said they would relay the message. Never heard from anyone. Poor service. Can t even get a response
  • BR
    Brenda Rodriguez
    Nov 7, 2025
    5.0
    Best experience I've ever had at a post office. Oydele was very kind and helpful. Quick and efficient service and no wait time!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.