Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6774 in Richmond offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Waterside Shopping Center At Highway 99 And Mason Road.
Details
- DeliveryNot available
Location
Hours
Reviews
4.4
200 reviews
5 stars
167
4 stars2
3 stars1
2 stars1
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, although some reported negative experiences with specific employees.
Efficiency
Many reviews highlighted the quick service and efficient handling of customers, with minimal wait times reported.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude staff and unresolved issues, particularly regarding shipping and notary services.
Cleanliness and Environment
The store was frequently described as clean and well-organized, contributing to a pleasant customer experience.
Management Response
The owner and management received both praise for addressing customer concerns and criticism for not taking responsibility in certain situations.
- SSSYEDNov 18, 20251.0Horrible experience. Paid over $300 for next day air and package was missing. UPS customer service said it never made it out of the store. Package had over 2k in computer equipment. After much chasing around store supervisor started helping. Finally package was found 2 days later. I chose to get it hand delivered to destination in TX because it was already late and I didn’t trust UPS anymore. When I asked for refund the manager said it was my fault that the package went missing because it wasn’t labeled right. It was labeled at UPS by their employee. As per UPS own instructions it’s store clerk’s responsibility to correctly label not mine. I am paying for service that includes labeling correctly. Apparently this is in UPS employee handbook too. A whole section 4.2 on label application and preparation but straight up supervisor said to me that ‘it’s your fault not ours and you are not getting a refund because UPS charged my store already’. What about UPS guarantee? That doesn’t matter and does not apply. HORRIBLE HORRIBLE experience. Never going to this store again. Avoid this location and especially the most unprofessional supervisor who doesn’t even know the UPS rules and needs employee training again. Even UPS customer service confirmed that its stores responsibility to ensure proper labeling. I’ve been using FedEx since and they actually care and are courteous. They even put a physical tracker on high value packages so you can always find them.
- AAAygun AkdoganOct 15, 20255.0Professional ,kind and helpful team. Thank you !
- MMM MOct 8, 20251.0I had a very disappointing experience at this UPS location. The representative, George, was not helpful and kept trying to sell me additional products or services that I didn’t need. I came in for simple assistance, but instead, I felt pressured and uncomfortable. I do not recommend this location based on my experience.
- DDDeirdre DSep 2, 20255.0This is my favorite store! Everyone here is so nice and patient. They always help send off your packages in the safest most afordable way. I have been coming here ever since they opened and consider them family. It's so nice to walk in and see a smiling face ready to help you.
- CTChristopher TranAug 21, 20255.0The staff here is friendly and quick with helping customers. They keep the line moving and make sure everyone gets taken care of without any issues. It’s always a smooth and easy experience whenever I stop by.
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Richmond offer?
The UPS Store in Richmond offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the operating hours for The UPS Store at 9711 Mason Rd?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store at Mason Rd open on holidays?
The store is closed on major holidays such as November 27, December 25, December 31, January 1, and January 19 in 2025-2026; it operates on regular hours on November 11, November 28, and December 26.
What payment methods are accepted at The UPS Store in Richmond?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store located in Richmond?
It is located at 9711 Mason Rd, Ste 125, Richmond, TX 77407, in the Waterside Shopping Center at Highway 99 and Mason Road.
Does The UPS Store offer special discounts or coupons?
Yes, customers can save big with special offers and coupons available through their website.
Can customers send faxes and use notary services at The UPS Store?
Yes, The UPS Store provides faxing and notary services among its business offerings.
What nearby places can customers visit before or after going to The UPS Store at Mason Rd?
Customers can visit Couleur Nailbar Richmond for beauty services or Pinch A Penny Pool Patio Spa for pool and hot tub supplies.
Are there any nearby shredding services related to The UPS Store in Richmond?
Yes, Shred Nations, a shredding service provider, is located nearby and complements The UPS Store's document shredding services.
How might nearby businesses like Overhead Door Solutions and Quorporate Photo Booths be helpful to customers of The UPS Store?
Overhead Door Solutions offers garage door services and Quorporate Photo Booths provides event photography, both useful for business or personal needs in the area, making it convenient for customers visiting The UPS Store to also access these services.