Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6565 in Richmond offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Many customers praised the friendly and helpful staff, particularly highlighting KC and the new management for their excellent service.
Operational Issues
Several reviews mentioned problems with the store's opening hours, with customers expressing frustration over the store not opening on time.
Positive Experience
Numerous customers reported positive experiences, noting quick service and a welcoming atmosphere, especially under the new ownership.
Mixed Feedback
While many reviews were positive, there were a few instances of negative experiences, including reports of rude behavior from staff.
CT
Charul Tandon
2 days ago
1.0
So many negative reviews for a reason. Had a terrible experience at this store.
VV
Vishal Vallabha
2 days ago
1.0
Ridiculous person at the store.
Wants to charge $1 for a print. Which is way above that other UPS store charges.
Also, says 'his store, his rules'..
No wonder the store is absolutely empty and no one willing to come to this store.
Stay away. Absolute robbery and unfriendly behaviour.
KS
Kye Stypulczak
5 days ago
5.0
I love this UPS Store on 359, Richmond TX. KC and the team was more than accommodating to large 50 box shipment. The team not only printed all my labels but they even helped organize and apply labels to help me get in and out faster. I will be bringing all my future shipping needs to this store. Thanks KC and team!
KP
Karly Parker
Feb 12, 2026
1.0
I came at 8:00 to have something printed for my myself and the neglected to be open at the time stated online. I have also noticed i am not the only one that’s had this issue with the store. It is now 8:30 still not open. Please respect customers time by opening when you say you are
DS
Devroy Simon
Feb 6, 2026
4.0
The store provided an email for me to email my return label!
Great customer service by KC!
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
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