The UPS Store

3.8
154 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6565 in Richmond offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
503 FM 359, Richmond, TX
77406, United States

Hours

Reviews

3.8
154 reviews
5 stars
105
4 stars
3
3 stars
1
2 stars
3
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and helpful staff, highlighting excellent service experiences, especially under new management.

Operational Issues

Multiple reviews noted problems with inconsistent store hours, including being closed during posted hours, leading to frustration among customers.

Store Management

The new management received positive feedback for improving customer relations and service quality, although some reviews mentioned issues with specific staff members.

Efficiency

Customers appreciated the quick and efficient service, with many noting short wait times and smooth processing of shipping and printing needs.

Mixed Experiences

While many reviews were positive, there were also complaints about rude staff and poor customer interactions, indicating inconsistency in service quality.
  • KS
    Kimberly Stewart
    5 days ago
    5.0
    I had read negative feedback on our neighborhood Face book page regarding the new management however the reviews couldn’t be further than what I experienced! Very friendly and helpful!
  • AG
    Ana Gomez
    Nov 12, 2025
    5.0
    Excellent service the gentleman went above and beyond to help me with my return I don’t know too much about phone and computers and he was patient enough to guide me through everything that I needed very pleasant respectful. Thank you for all your help.
  • JL
    John Lidstone
    Nov 12, 2025
    5.0
    These guys are awesome for all of your ship or print needs! It’s my go to spot!
  • JC
    Joshua Cervera
    Nov 11, 2025
    5.0
    Very helpful so helpful and kind they helped me through every process tho I was new
  • RM
    Romeena M
    Nov 2, 2025
    5.0
    I went in to print for the first time and the customer service was great! I was in and out in about a minute. I highly recommend it.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6565 in Richmond offer?

The UPS Store #6565 offers packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, computer access, and passport/photo ID services.