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Brand Certified

United States Postal Service

1.8
(315 reviews)

Business Details

1206 Apollo Rd, Richardson, TX
75081, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1206 Apollo Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1206 Apollo Rd, Richardson, TX
75081, United States

Hours

Reviews

1.8
315 reviews
5 stars
48
4 stars
7
3 stars
12
2 stars
10
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, leading to a consistently negative customer experience.

Staffing Issues

Customers reported long wait times and poor service due to being understaffed, with many employees appearing disengaged or unhelpful.

Lost Packages

Several customers experienced issues with lost or misdelivered packages, contributing to frustration and dissatisfaction with the service.

Facility Conditions

The post office was described as poorly maintained, with complaints about cleanliness and operational issues such as broken kiosks.
  • MT
    Michael Trealoff
    Jan 21, 2026
    1.0
    So sorry to inconvenience the people that work here by asking for my packages. Had to wait 10 minutes for them to answer the door for packages pick up, the front was short staffed, and the jerk that finally answered seemed like I was ruining his day by asking him to look for my lost packages that customer service assured me were at this location. "We don't do emails". Yeah, and I guess you don't do your job either. It's more important to have a smoke then attend you customers. This place is a joke. Avoid at all cost.
  • MT
    Mike T.
    Jan 9, 2026
    1.0
    Extremely rude woman working today at 3pm Who doesn’t understand customer service and just wants to give orders, I left because I didn’t trust her with my package and I seem her be rude to a sweet elderly woman as well
  • TR
    T R
    Dec 26, 2025
    5.0
    Stamps are fun
  • AH
    Anas hussian
    Dec 24, 2025
    1.0
    The 630LB lady works there is unbelievably rude and disrespectful. She literally closed the door 3 minutes before the closing time… ignored my urgency to send my packages on time before the holidays as i told her but no she just insisted on closing.Absolutely disgusting behavior.
  • EV
    Ella V
    Dec 11, 2025
    1.0
    What a terrible experience for several customers this afternoon. When I walked in the young lady was arguing with a customer. She successfully sent one the mail item for one of four individuals. I send boxes monthly, this is the first time that I've had anyone question me about how the box was packaged or refuse to send. As you can see the box was packaged well. I understand getting frustrated with customers but creating an awful environment and finding problems where there are none is simply unacceptable. I need better from this USPS location. Good luck to all the customers coming behind me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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