United States Postal Service

2.7
211 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 433 Belle Grove Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
433 Belle Grove Dr, Richardson, TX
75080, United States

Hours

Reviews

2.7
211 reviews
5 stars
72
4 stars
13
3 stars
9
2 stars
10
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Efficiency

Many customers noted slow service and long wait times, particularly during busy hours.

Accessibility Issues

Several reviews mentioned problems with access to services, including locked doors during posted hours and issues with package drop-off.

Package Handling

There are complaints about lost packages and delivery issues, with some customers expressing concerns about the reliability of mail services.

Passport Services

Mixed reviews on passport services, with some praising the staff's helpfulness while others reported unprofessional behavior and misinformation.
  • JB
    Jane Brass
    Nov 7, 2025
    2.0
    My mail carrier often delivers my packages to the wrong address. When I ask him about where they are (they are marked as delivered) he says that of course he put them on my porch. The USPS has a satetile system showing that he did. Then days or weeks later a neighbor brings it over because it was left on their porch. Also, his phone is so loud that I can hear him inside my house when he steps on my porch. He’s often having a conversation on it while working.
  • SS
    Sandy Sanchez
    Oct 21, 2025
    1.0
    Def won't go here again. Don't need attitude when I'm on vacation, especially if I didn't give u one. These people get paid by us and they need to change their attitudes for no reason because of people like this computers will be taking their jobs. Look what happened to the people that work for tolls. They get too much $$$ for silly attitudes
  • SS
    Sidney
    Oct 14, 2025
    1.0
    Are the hours of this post office different than posted? I’ve tried to run over towards the end of the work day (4:45ish) twice now and they’ve always already locked the doors. I get wanting to leave a bit before 5 but come on, you’re the post office.
  • SS
    SANDY Sanchez
    Oct 13, 2025
    1.0
    They are slow and the lady that attended me took an attitude because I told her I did swipe my card and , it didn't work. Oh she caught a nasty attitude with me . Tell me why why must someone catch an attitude over this . How am I supposed to know it didn't work if , u didn't press the right button for it to go through. So ur error becomes my problem now and ur mad at me.? To the point u now want to ignore the fact that I just told u that I already swiped it and that made u mad. Lady don't work there if you not happy but don't give us attitude. You get paid too much money to act that way. That's a government job , if ur not happy many many others will take ur job. I'm very surprised that a person from Texas had such an attitude . I come from the East coast over there I'm used to attitudes. You were the only attitude that I had my whole 7 days in Texas and guess what I ONLY FEEL SORRY FOR YOU . SUCH AN EASY JOB AND U ACT LIKE THAT OVER SOMETHING SOOO SMALL. I WILL NEVER EVER COME BACK TO THIS POST OFFICE AND I VISIT MY COUSIN ALOT.
  • CC
    Christopher
    Oct 6, 2025
    5.0
    Love this post office, never crazy busy, typically 3 people in line, so always people but the agents are good and efficient accurate helpful and quick. Secret: this location is good for making passport appointments, not crazy three months out like other post offices

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.