United States Postal Service

2.7
219 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 433 Belle Grove Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
433 Belle Grove Dr, Richardson, TX
75080, United States

Hours

Reviews

2.7
219 reviews
5 stars
78
4 stars
14
3 stars
9
2 stars
10
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.

Efficiency

Many customers noted slow service and long wait times, with some expressing frustration over the lack of staff during busy hours.

Package Handling

There are ongoing issues with package delivery, including misdelivered items and lost packages, leading to significant customer dissatisfaction.

Passport Services

Passport services received both positive and negative feedback, with some praising the efficiency and helpfulness of staff, while others reported unprofessional behavior and confusion regarding procedures.

Communication Issues

Customers frequently reported difficulties in reaching the post office by phone, with many stating that calls go unanswered.
  • MM
    Maram
    5 days ago
    5.0
    There was a lot of people in the line and there were two only working, but when they seen there, there’s a lot of people they called another person to come and help them we don’t see this usually everywhere
  • AH
    Ann Han
    Jan 5, 2026
    1.0
    Postal clerk was not friendly and very snarky. She frowned the entire time she served me.
  • BM
    Brian Messick
    Dec 30, 2025
    5.0
    Very easy access and quickly in and on my way no issues excellent customer service.
  • CH
    Case Hill
    Dec 16, 2025
    1.0
    The clerks would rip your pocket off. They would tell you a 3-5 day mail would take more than 7 business days so that you need to pay more.
  • EV
    Ella V
    Dec 11, 2025
    5.0
    Wow! When I tell you beautiful spirits shine, they shine! I ran over to this location to send my box and I was greeted with a smile, the transaction was quick and pleasant. I left feeling so good that my brother will get his box next week. This young lady saved my day. This USPS is being favorite'd for the days when I need to send something during my lunch break. I'm so happy, thank y'all!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.